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Up & Down Garage Doors - New Haven holds 4.7 stars from 70 Google ratings. Its website lists garage door repair, installation, openers, panel replacement, springs and insulation, offers 24/7 emergency service, and says the company has been in business 15 years. A recent customer said John and his co-worker were on time, friendly and fast. A recent customer said John fixed their garage door and thanked him for his kindness and professionalism. A 2026 customer said John was informative about what needed to be done, the work was done in a timely manner, and the cost was the most reasonable of the prices they received. A 2024 customer said the company fit them in the same day and that Dovi looked at their whole door system and fixed a programming issue. A 2024 customer said the company diagnosed a noise as a roller problem and replaced the rollers. A 2024 customer said the company installed custom glass panels in their garage door. A 2023 customer said the company got their 1940 garage door working and was clear on cost, expectations and options. A 2026 customer warned against the company, saying a commercial door repair costing several thousand dollars left the door stuck up for the third time and that a promised technician did not show on two days. A 2025 customer said the company had been to their house five times and brought the wrong panel on the three visits after the consultation. A 2025 customer called an $850 charge for a half-hour installation outrageous, while saying the quality of work was good and the technician was upfront about the cost when he arrived. A 2024 customer said the company told them they needed a new motor ($2,000), did not show for a promised return visit, then said they needed new springs (another $2,000), and that a new company later found the wrong springs had been put on.
John and his co-worker were on time, friendly, fast, and did great work. Would recommend
No words to express how grateful we are to Up & Down garage Doors company for the great customer service and for the AMAZING job JOHN did not only fixing our garage door but for his kindness and professionalism! THANK YOU JOHN
Excellent service, quick response and efficient, super polite!
DO NOT USE THIS COMPANY. Several thousands into a commercial door repair, door is stuck up again for the 3rd TIME! Was promised tech would be out yesterday and never showed, then was promised today, never showed again. Terrible customer service. Find an actual local licensed company that doesn't send unskilled workers.
Up & Down garage door services was very responsive and prompt with responding to my call. John was very informative and knowledgeable about what needed to be done. The work was done in a timely manner and the cost was the most reasonable of other prices we received. Great service and amazing job!
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1 change recorded — last scanned Oct 13, 2026.
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Snapped spring replaced the same morning4.1
Sunday spring break fixed the same day3.9