Urban Heating & AC

Urban Heating & AC is a heating and cooling business in Plymouth, MA. Its website lists furnace repair, furnace replacement and installation, furnace tune-ups, and heat pump repair, replacement, installation and tune-ups, and it reports 10 years in business. It holds an A+ grade from the Better Business Bureau. A 2026 review describes a new heat pump installed with the owner, Ross, communicative and helpful throughout the process, and says the new system is running perfectly. In another 2026 review, the mini split in a toddler's room of a newly renovated house was not working properly, and Ross made sure there was a new unit in time for a 3 day 100 degree heat wave. A 2026 review says Eric the technician had the central air up and running within an hour. Eric also did the annual maintenance of a mini-split system in a 2026 review and explained every step of the process. When a 2026 review asked for a second opinion on a shocking quote from another company, Ross called back within 10 minutes and a technician came out the very next day, resulting in a very different quote. In a 2025 review, Kevin changed over the zone valves so each thermostat connects to a four zone controller, and the job area was left cleaner than he found it. A 2025 review of a whole house heat pump installation says it was a MassSave project and they handle the rebate too. A major 2025 project replaced the existing heating system with a dual natural gas heat pump system and added another in the attic, which required adding ducts. In a 2025 review, they diagnosed an unexpected leak causing issues with the central air, found the leak and refilled the condenser. In a 2024 review, Ross and his team replaced an on demand system that was 15 years old with a basic burner and holding tank, and Kevin, Zac and Choy got the job done in one day. A 2024 review says Ross consulted on a Methuen, MA home, helping design a system that would qualify for the MassSave All Electric Home Incentive; his company was too far away to perform the install.