USA Waste & Recycling

345 am is not an acceptable pickup time to empty dumpsters outside of a residential space. Multiple complaints have been filed regarding Northampton’s noise ordinance that fall of deaf ears with customer service. Do better and follow the noise ordinance.

Just had a customer service call regarding leaves that one not picked up and I was told that I must not have had them out there in time because that's what the people said. Which is completely untrue I have pictures of my cleaned out garage on May 10th so I know for a fact I had my lease up there and now no one wants to come pick them up so this is not great service I feel like you just saw the number of bags and didn't want to do it and now as a resident I have to go drop off my own leaves because you didn't want to do your job I'm extremely unhappy

I've had nothing but good experiences with USA Waste. One of those services that we tend to take for granted. The service is reliable and pickup time is quite consistent also. I can login anytime to see the schedule if I'm unsure whether it's recycling week. They are good about communicating any changes in scheduling due to holidays etc through email. I emailed once to ask a question about something I was unsure whether I could put in the regular trash, and got a prompt reply. Everyone on my street uses them so we all have barrels out on the same day which is nice.

I'm very happy with our USA Waste services, which include weekly trash pickup/removal and bi-weekly recyclables (mixed-stream) pickup. They do a great job of informing their customers of weekly schedules when holidays are involved; their billing and customer service are easy to navigate online or via telephone; their pickup services are faultless. I think their prices are reasonable as well. I am a happy customer, and it's nice to not be agitated when it comes to waste removal.

**Edited for transparency based on their response. “The substantially lower price” mentioned is $45 per month for a normal barrel and $43 for half the size. Therefore only a two dollar per month savings. Bottom line is their pricing is still over 1 1/2 times more than other neighboring communities charge for waste pick up. Their service level response is that I can take my trash myself to the waste dump station… Nice! Maybe the company should just stop the monopolistic price gouging!** I've tried to get reasonable pricing from 3 different companies that all route back to USA. Price gouging in New Hartford, CT at its finest. Buy up the local companies to remove competition and charge $57 per month for residential pick up with recycling that only comes 2x per month. I asked about smaller bins... only $2 per month savings for half the size bin. I asked if I could pay the year in advance and save...Nope. Not one solution was offered to assist by Akiel.