Valley Gas &Oil

Not impressed! Making a complaint to the Maine Attorney General's Consumer Protection division, the Maine Public Utilities Commission, and the Maine Office of the Public Advocate after our recent experiences. This company is just plain greedy, and there's probably no better example than what they do to customers who, god forbid, need a payment arrangement during a tough winter. This company charges $42 from each payment made as part of the arrangement just for having the arrangement. So for instance, if you pay $120, they take $42 off the top, and only apply $78 to your balance. That is simply a complete ripoff, and seems designed to keep people indebted to the company. A one time fee of $42 for the arrangement would have been reasonable, or even charging people just to make a payment over the phone(which they also do). Another example is where were the notices? This is now, apparently, a Fabian owned company, or partnership, even though they still answer as Valley Gas. All of a sudden, we noticed an entirely different company was delivering our propane..Fabian trucks, and just about everything with their Billing system changed overnight, and now seems to have changed back, so I'm at a loss for words as to what is happening. Definitely doesn't inspire any confidence as a consumer. If you call Fabian you're presented with completely different options until they realize you're a Valley customer, and you then have to be forwarded to Valley. Examine your bills and tank levels(we had a recent delivery where one tank was filled to 65%, and the other was left at 35%, which is definitely not right. I also wouldn't recommend their repairs or installation. We thought our last stove was just aging out, but had Valley replace the gas connections, and sold the old stove, only to experience the same problem with a new different brand within 3 months of the installation. Now we can barely use our oven, and we're afraid to spend even more money on them to fix a problem that seems suspicious to begin with. Be careful, choose your propane/oil company wisely, because it's very difficult to change companies after signing any agreement, and you literally cannot let anyone else repair or touch a gas line from another company, it's complicated, so do your due diligence, and maybe not listen to your shady home builder, like we did!

Since they sold out to Fabian things haven't been the same

People are very nice only three stars cuz I got denied a lease on a tank because I'm not white enough (jokes) even though I've been filling my 2 100lbers for going on 2 years.. Would just like to pay the non inflated price

Valley Gas is the best! Had an issue today and Chuck had his team there and fixed the problem right away. They've also been providing propane to me for years and have been reliable all along! Highly recommended!!!

Great folks who got me out of a pinch when I needed some help with an overfilled propane tank and an issue with my lines. Thanks a ton!