Is this your business?Claim this page →
Verified record
Valley Refrigeration & Air Conditioning Ltd installs and services heat pumps and mini splits. On Google it holds 3.3 stars from 89 ratings. A recent customer thanked the staff for a fast, clean install. A recent customer whose pool heater was serviced said the technician took the time to explain what he was doing. Billing is the sore spot. A 2026 reviewer said the technician made a real effort on a heat pump that needed a replacement LCD board, but that the company declined to discuss the quote and charges. A 2026 customer said a part cost $33.00 while the bill was $641.70, and that they were not told the pricing before or during service. In a 2025 review, a customer whose heat pumps went in about six years earlier said the compressor had been installed incorrectly and that, although it was under warranty, they were charged $600 to $700 for mileage, gas and the diagnosis. A 2024 customer called the techs friendly and competent but said part costs were not given ahead of time and that it costs $180 the moment they arrive. A 2023 customer said the install of three Mitsubishi mini splits went smoothly.
Thanks a lot to the staff at Valley Refrigeration for the fast, professional and clean install. Much appreciated
The technician was friendly, professional, and made a genuine effort to get my heat pump working. He determined that it needed a replacement LCD board, and I approved the quote to proceed. My concerns are with the quoting, billing, and communication—not the technician’s work. I asked for clarification about the quote and charges, but the company declined further discussion, leaving my concerns unresolved. Clearer explanations of costs and a willingness to address billing questions would have made a difference. Based on my experience, I can’t recommend the company. I suggest getting multiple quotes and clarifying all charges before approving work
Sam Mercer from residential was amazing!
Do you want to go broke? Hire Valley Ref Group for your service needs. They were not transparent regarding their pricing policy. I was not informed before or during service. I would never had agreed to a second trip to my home if I had been made aware of the exorbitant cost. The part cost $33.00, the bill was $641.70. Service was July 6th, invoice was e-mailed to me Aug 24th. I spoke to the foreman to attempt to reach a reasonable resolution - to no avail. When I asked to speak to his superior I was advised that would be the owner - however he would not tell me that person's name. Shameful
Valley came today to service our pool heater and the technician was great to deal with! Very polite, took the time to explain what he was doing to my son who loves to learn about new things. Thanks again!
Specializes in
Also offers
Languages
1 change recorded — last scanned Oct 30, 2026.
Typical Maine range for this kind of work, from regional averages — not a quote from Valley Refrigeration & Air Conditioning Ltd. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$4,500 – $10,300
Typical HVAC project around $7,400
