W.W.W. Sarette Bros Inc.

Fast, efficient and friendly

Sarette Brothers Inc saved our bacon!! On Labor Day weekend, we decided to swap out 2 bathroom sinks that we had put off for years. After the swap out, the under sink flow controls were leaking on both, so we knew at the end of the weekend, we'd have to find a plumber. I called someone we used last year, and they quoted me the next week. I asked my brother Tim(who works for F.W Webb) and he suggested Sarette. I reached out to them Tuesday morning and they responded right away. They said next available was next week, and I asked if they had sooner. I was at the hospital with my wife for her procedure and Sarette responded they could be there in 15 minutes. I had to turn them down, but they were able to schedule the next day. They showed up on time, and knocked out the work in about 30 minutes. Alex and Russ were amazing and fast, and answered any questions we had. They even took a look at an outdoor faucet we were having an issue and fixed that! The price was amazing as well, very affordable! We now have a plumber that we can trust! Do not hestitate to call/message or email Sarette for your plumbing needs. Thanks also to Noelle for answering all of my questions promptly and assisting me with getting a response to a follow up question! Great job, Sarette Brothers!!

Great emergency repair service. Respectful, personable plumbers who took the time to explain the problem, and then answered my questions as they fixed it. My water drainage/sewer pipe was unblocked, recapped, and sealed. They really made my day!

This is an honest, recent review of a local HVAC/Plumbing company . We want to support local businesses if possible. That being said, our 1st experience with this local business didn't go very well. We initially contacted them to have a small valve replaced at our boiler as it was dripping. I asked for an estimate of the price upfront, and was informed without seeing it, they were unable to provide that. I also sent a picture of the valve that was leaking and still no estimate. When they arrived, they were cordial and professional. After taking a quick look at the valve, they also decided to replace the check valve adjacent to the dripping valve, even though it seemed to be functioning perfectly. They proceeded to complete the work and were essentially leaving the driveway in approx. 30 minutes. During our conversation with them, we asked them to stop at the front door before they left. They basically said "we will write up a slip and it will be mailed to you" We assumed that at the very least we would get a paper receipt of what was done before they left. Well, they left without giving us a price, a work order, a receipt, anything. I had to call the office and asked what the total bill would be. Later that day they got back to me and quite honestly, I almost fell off the chair. $540.00 for less than 30 minutes and a simple shutoff valve installation. I was informed that $212.00 was their minimum just to come out to a home. We were never told any of this up front even though I asked. They indicated that the valves (one of which was not required, but "suggested") cost them over $200.00. This may be true, but we were able to easily find the replacement valves in both HD and Amazon for $65.00, for BOTH valves. Since we had originally sent them pictures of the valve to be replaced, they knew beforehand what they planned to use as a new valve, but never informed us that it was far more expensive than what a typically valve would be. The valves seem to be overkill for such a simple replacement, but we as the customer had no opportunity to not have them install it should we have decided that. The installation seems professional, but the price was sky high for such a simple job. Being a local resident, we were assuming in good faith to build relationships with local businesses, but that is obviously not the case. Its clear to us they are driven solely by money, not customer relationships. Also, there is no indication from anyone what the warranty is on the work performed, its all just a total mystery working with this company. Since then, we reached out to (2) separate contractors who indicated there is nothing at all unusual or difficult about this routine job and they confirmed (what we had researched before we ever contacted Sarette), which is that the absolute most this should have cost was $250-$300. Sarette installed the valves they chose, but gave the customer no option, no opportunity / choice to refuse this installation if we wanted to. The installers were fine, but whomever is responsible for the final cost should understand that you may have gotten the bill paid this go-around, you have lost what would have been a loyal and repeat customer going forward. An expensive lesson for sure, but a valuable lesson all the same, that not all businesses see value in their customers, just the bottom line. We fully understand its a business, but frankly we felt taken advantage of by this company and would not use, nor recommend their services again. A very frustrating & disappointing experience.

I could not be more pleased with the response time, professionalism, quality of work, and reasonable pricing for this company. They have been incredible each and every time we have used them. Ken Bliss at Sarette Brothers has been super responsive, helpful and reliable. Every one of their workers have been friendly, knowledgeable and has left a clean and tidy work area. I would highly recommend this company.