Wayne's Drains

Wayne's Drains is a Burlington shop built for the moment a drain backs up and won't wait: across 57 Google ratings averaging 4.4 stars, the same story repeats — a tech out fast, day or night, to clear a clogged sewer or basement drain. The company says it started in 2000 when Wayne and Dot Barme ran it out of their basement, and has since grown to roughly 30 employees working sewer and drain cleaning, septic tank pumping, and grease trap service across Burlington and the wider Boston area. It carries an A+ Better Business Bureau rating with no complaints listed on that page. The recurring cause behind those calls is tree roots working into old sewer lines — reviewers from 2021 through 2026 describe techs, often named individually (Tom, Mike, George, Nick, Steve, Thom Paw), snaking a root-clogged line and cleaning up before they leave. Several describe being called out at 11pm or on a Saturday night after a "big name" competitor had cancelled on them. One customer says the company came back a second time the same weekend, at no extra charge, when the same line backed up again. Not every visit goes this smoothly. A 2023 review describes a clog returning inside the 30-day warranty window, a $295 charge that was first waived and then, oddly, re-billed two years later — the customer called it sketchy. A smaller run of reviews from 2021, 2024 and 2025 describe missed callbacks, a cancelled appointment, and a technician who wouldn't stay to explain a septic access issue to another contractor on site. And despite the company's website advertising 24/7 emergency service, a 2021 reviewer with an urgent clogged drain was told the earliest appointment was two days out — worth asking about directly given how many other reviewers got same-night response. For a root-clogged sewer line or a basement drain backing up outside business hours, the pattern here is a fast, hands-on fix explained by name. Confirm true after-hours availability for your situation, and get any warranty-covered repeat visit in writing before you hang up.