Wilson pools

Wilson Pool Services has been fixing and installing pools out of Salisbury, MA since 1985, and the company says it's now run by the third generation of the family that started it with a van and a trailer. It's family-owned, and reviewers keep coming back to the same thing: someone at the counter who actually explains what's wrong. One 2026 reviewer walked in worried about a broken O-ring and left with a fix in under a half hour, saying the pool was crystal clear again by the time they got home. Another, in 2024, said they'd spent a year unable to find anyone to repair a pool that was falling apart in the wind before Wilson took it on. Those two threads — quick diagnosis and a willingness to tackle jobs other shops pass on — run through most of the praise here, alongside a 2025 review from a new pool owner who called the staff easy to work with throughout an install. Not every account is glowing. One customer in 2023 called the staff pleasant but said the pricing ran high. A more pointed complaint from 2022 described a good liner-replacement job followed by being told a pool-deck request was too small to take on, then getting no response to follow-up emails. Worth knowing before booking a larger project: the state registry shows the company's Massachusetts home improvement contractor registration as expired. That doesn't say anything about the quality of routine service or repair work, but it's worth confirming directly if you're contracting for a full installation. For pool owners in the Salisbury/Newburyport area looking for a shop that's been doing this a long time and knows its own equipment, Wilson is a reasonable call for maintenance and repairs — just confirm licensing status and job scope upfront.