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Verified record
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- 5 reviews in the last 6 monthsNo negatives
- 11 work photos
Highlights
- 2026 repair — technician traced a stuck gasket blocking circulation
- Named staff — reviewers repeatedly single out specific techs by name
- Long-tenured customers — some cite 20 to 38 years with the shop
- 2022 review — cited an electrical fire and broken pipes after a build
- Store hours — one customer wanted later weekday hours
Family Pool & Patio Inc. is a Lawrence, Massachusetts company the business says has been family-owned since 1978, spanning both custom in-ground and above-ground pool builds and the ongoing care — openings and closings, water testing, liner repairs, equipment parts — that keeps existing pools running across Massachusetts and New Hampshire. It also operates as Family Pools North out of Kingston, NH, an above-ground specialty branch that still handles water testing, chemicals and equipment for in-ground owners nearby. One thing repeats across years of reviews: customers keep naming individual staff by name — Ryan for hunting down hard-to-find filter parts, Jonathan as a "go-to pool expert" who's solved every problem thrown at him, Bob Whitney for walking a family through a full pool-construction timeline including permits, Mike for tracing a stuck gasket that was blocking a pool's circulation in a 2026 visit. Several customers describe decades-long relationships — one since 1988, another with a pool installed and maintained for over 20 years, a third who's been going there for 38 years — the kind of repeat business that's hard to fake. On Google, the company carries two listings, rated 4.7★ from 59 ratings and 4.4★ from 89. Not every account is glowing. In a 2022 review, a customer described an electrical fire and multiple broken pipes after their pool build, along with poor planning and little follow-up support once payment cleared — a serious complaint worth weighing against the pattern above. A separate 2022 review wished the store stayed open later on weekdays. Recent activity keeps the same shape: five reviews in the last six months, all positive, including that 2026 circulation repair and a customer who called a pool renovation "amazing." Before signing on for a full pool build, it's worth asking directly how the company handles problems that surface after installation — the one detailed negative account on file centers on exactly that gap.
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