WIN Waste Innovations

Missed pickups and disputed charges feature in Google reviews of WIN Waste Innovations in Londonderry. The company offers residential and business waste collection, recycling, dumpsters, roll-offs, compactors and special-waste services. Its website names service areas in New Hampshire, Massachusetts and Connecticut. A May 2026 reviewer reported a full dumpster that was not being picked up. Another reviewer that month said dumpsters were left far from the designated disposal area, creating extra work and a safety concern for employees; the reviewer said the driver yelled at staff when they sought a correction. An April 2026 reviewer, who said they had been a customer for eight years, complained about annual price increases and customer service. Contract and cancellation complaints are also specific. In March 2026, a reviewer alleged unexplained fees, five-year commitments and a penalty equivalent to six months when leaving. A January 2026 reviewer described missed pickups, refused compensation and a dumpster that the company would not move for over 30 days after the customer changed locations. A March 2025 reviewer reported rising invoices and a $1,500 termination penalty. These are customer accounts, rather than stated terms for every agreement. There are positive accounts too. In March 2026, one reviewer called the service quick and easy and praised the pricing. In August 2024, a customer credited Kevin and Carmelita with adapting to a difficult project involving 20 dumpsters and repeatedly meeting expectations. Google displays a 2.5-star average from 33 ratings. BBB gives the business an A+ grade, lists it as accredited and reports 61 complaints in the last three years. Road safety complaints were posted in February 2026 and January 2022. The former reviewer said ice from a truck hit them on I-93; the latter described a rock falling from a container and damaging their hood and windshield, followed by unanswered calls to the safety director.