WM - Londonderry, NH Hauling

WM operates residential and commercial trash, recycling, and dumpster rental service out of Londonderry, New Hampshire, as the local branch of the national Waste Management company, whose broader operations the company says began more than 50 years ago. Reviewers describing ongoing weekly service most often praise reliability and the drivers themselves: pickup on the same day and within a consistent window, bins placed back neatly, and drivers described as friendly and attentive -- one reviewer recounts a driver stopping to help her lift a bin while she was wearing an arm brace, and another notes the crew waving when spotted outside. Customers who have stuck with the service for years, including one who says they have been with the company more than two decades, cite dependable pickup and clear notice ahead of holiday schedule changes. Alongside that, a sizable share of reviewers describe a different experience: missed pickups that recur over weeks or months, a church reporting its Friday collection is frequently skipped, and one customer citing four missed pickups in six months. A recurring complaint across several reviews is difficulty reaching a live person -- long phone menus, holds, and, in a few cases, being told nothing could be done about a missed day. A smaller number of reviewers describe billing they found confusing or costlier than expected, including prices that changed from one month to the next. One reviewer also described a driver leaving trash in the street near their building on repeated occasions. Recent reviews continue to split the same way -- most describe smooth weekly service, but missed pickups and billing complaints still surface every few months, so this does not read as an old problem the company has since moved past. Before booking, it is worth confirming the current pickup day for your specific street and getting billing terms in writing up front. For a homeowner who mainly wants routine curbside trash and recycling pickup, or an occasional dumpster rental for a cleanout, WM's Londonderry service has a large base of satisfied long-term customers behind it -- but anyone who has been burned before by slow customer service on a missed pickup may want to ask directly how the company handles that before switching over.