WindowRama

I only ordered parts for a door Lars take care of it with no problems

We received excellent service from Lars as well as the customer support team when we had a minor issue.

I received a call from VP, Michael Hoitt, who told me they would get the issue corrected and they did. Apparently the ProVia Company does make the color I requested and Michael had it shipped to them after I found out it was available. The New Wave technicians came out today for installation and both myself and my husband are very pleased. I want to apologize to Salesman Mark H for saying he didn't know what he was doing because apparently he absolutely did know what he was doing and a month later I did get what he had ordered for me. I am very sorry Mark. This next statement goes without saying.....had Jason, the Project Manager, done the job I'm sure they pay him to do, he should have known what their vendors offer rather than insist, without checking, that they did not offer it. In addition, he literally screamed at me I should like the wrong color since my windows were framed in that color. I screamed back he had no business determining what color I should like, only what color I ordered. Jason needs to go above and beyond for the needs of Windowrama's customers. If that is not his job, then he shouldn't involve himself in it. This would be five stars if not for him. Again, Thank you Mark H, and special thanks to Michael Hoitt and Cody and Gio for doing the rewrap, their work is great. *Initial review.....went to Windowrama in Orange for windows and a new front entry door They had a salesman named Mark come to my house. Very personable, seemed to know what he was doing. Showed us what our door would look like on our house via the computer. Picked everything out, color of door and same color for frame as Mark showed us how nice it would look. About a week later, the project manager, Jason, came out. He found a mistake on the order form, the size of a window. He spoke with Mark, I found other mistakes namely the color of the hardware which was very important. Also, reminded Mark to make sure the hinges were bronze, I have an email on that. Of course I received black. Then the installers, best ever, meticulous, perfection, knowledgeable, New Wave Construction. They were great. Unfortunately, when I mentioned the door being framed in bronze siding, they were only given white. Called Jason again who said they cannot get a dark bronze or bronze siding color for outside framing so he changed it when he saw it but I was never told.

Justin and the team were great! Kind, knowledgeable and incredibly helpful. I highly recommend them!

I don't know about you, but I need GUIDANCE when selecting new windows and doors. Both Justin and Lars have been most helpful. They know their products well, and are direct in their answers. We haven't seen people who know their business as well as these guys do in a long time. Thank you Lars! Thank you Justin!