WM - Rochester, NH Turnkey Recycling and Environmental Enterprise (TREE)

A customer describes WM's TREE location as a residential pickup and drop-off center. A 2024 customer said scheduling and payment could be handled online, while a 2025 customer wanted clearer website information about resident drop-off hours and accepted materials. A customer said promised service was cancelled on the delivery day. A customer said winter service was refused in their area as too dangerous. In a 2024 review, a customer complained about pickup-request scheduling. A 2025 customer objected to the phone system when trying to reach a person. In a 2023 review, a customer said a recycling truck dug a large hole in the yard, left without collecting the recycling and was followed by an unsuccessful attempt to get help through looping phone prompts. A 2023 customer said the contracted price lasted a couple of months before increasing by more than 150 percent. A 2024 customer said drivers sped through a small development and left cans partly in the street. A 2022 customer said a driver ran them off the road. In a 2025 review, a customer praised the service, online app and accommodating drivers but said a cheaper option was available.