Workaholic Express

Worst move of my life. Would not recommend them to anyone. Thought I would do myself a favor and hire professional movers to help my family move but it was a complete mess. I’m writing this review almost 1 year later because I have PTSD from this move. Save yourself a nightmare and go with another company. I will be filing an official complaint with the BBB. All the main points will be rated below. 1. Timeliness/Communication: 0/10. The most unprofessional moving company possibly ever. Arrival time was scheduled for 9am-11am. They did not arrive and start moving until 8pm (after a whole day of calling them). The frustration of waiting close to 12 hours…insane. Because it started at 8pm at night, they did not finish until 2am in the morning. If they try and make up any excuses and say they communicated with me, I can go into much more detail of the exact timeline and the lack of communication throughout the entire day. 2. Responsibility: 0/10. Imagine waiting an entire day (12 hours) for movers to arrive and they finally show up at 8pm. But it’s not even Walter or his workers! The people who showed up said they’re subcontractors under another company. Complete strangers, who did I just invite into my home? 3. Integrity: 0/10. To take this further, imagine complete strangers coming into your home and telling you their rate is NOT the same rate that Walter quoted you via the contract. Yes, their rate was much higher! I will agree that my house ended up having more furniture to move than expected, but having an original estimated quote from Walter and then ended up paying $1.2k+ IN CASH at 2am (to these strangers) for the whole move was so unexpected. I literally ran to Liberty Bank ATM in the middle of the night. 4. Quality: 3/10. The movers were nice and hardworking people, but only 1 of the guys had any true moving experience. The rest of the guys were just high school teenagers who were able to lift things but had zero knowledge how to assemble or disassemble furniture items. I feel like it’s a requirement for a professional mover to have this knowledge to avoid maneuvering big items around narrow staircases and such. (The maneuvering took up a LOT of time, which is why I bring this up.) 5. Cleanliness: 3/10. I can post pictures if needed, but my white mattresses were stained black in between Point A to Point B. Maybe they were sliding it around the truck and the truck bed is dirty, as they did not wrap or cover the mattresses at all. I was talking to my friends after and they said other moving companies had actually wrapped up the mattresses to avoid issues like this. Not sure the norm. I would also like to mention more issues that occurred, including: - The movers broke the screen door. It happened because they were trying to fit big furniture items in the door without disassembling the big furniture items. Initially when I pointed out that the screen door doesn’t work anymore, their initial response was to deny it was their fault…which definitely speaks to their integrity. - Scratches everywhere because again, the big furniture items were not disassembled and trying to maneuver around tighter doorways/staircases will cause scratches. - Ripped sofa after the move. I’m not sure if we ever even filed a claim because I really didn’t want to deal with this company anymore. Probably so much more to say, but yes I ended up paying all the guys who helped me move and still tipped generously. However, this move was a nightmare and overall complete disappointment. Walter, the owner, was unsupportive, nevermind the fact that his company didn’t even show up. I will be filing a complaint and will tell my entire network to avoid this company at all costs. I went home and cried after this move, who knew hiring professional movers would be so stressful?

UPDATE: They posted a response below claiming that they were happy to refund 80% of the value, but they have not refunded anything at all. They still have not picked up a phone, answered a text, or replied to any emails. They have made no attempt to speak with me to resolve the issue. There is no “miscommunication.” I’m not sure why they bothered to reply to my review with a lie to make it look like they took care of it. If they refund money, I will remove this update. They didn't show up when scheduled. Arrival time was between 9am - 11am, would not answer the office phone, cell phone, e-mail, or texts. After my wife called from a different number, he picked up. He told my wife that he put me in his schedule for the wrong day despite me calling him multiple times to confirm the week prior. They eventually showed up at 3:30pm. During the move, they broke a television stand beyond repair. They admitted breaking it during the move. My wife called him to tell him we can't fix it, and he said he would try to go through his insurance, the he blocked our numbers, would not respond to calls, texts, voicemails, or emails. I called him again from a different number and he picked up right away. When I said who I was, he hung up. They guarantee protection of your items in their estimate, but will not honor it. He is difficult to get in touch with, doesn't show up when scheduled, and you will never get in touch with him if something goes wrong. I definitely would recommend paying the extra to go with more reliable, professional movers next time.

Walter was very professional and worked efficiently and definitely knew what he was doing. Would definitely hire again and will also recommend Workaholic Express to family and friends.

Fantastic work. Took great care of all items. Double checked where to place items. Couldn't ask for more and will hire them again for any other move. Thanks!

Walter your professionalism stands out! From the moment you arrive, timely, until you ended. Actually, from the first time i called you, your prompt response to send me an estimate and you followed through by calling me the next day. Your were concerned about scratching the walls, and was just diligent in your work. You placed boxes and furniture where instructed. Thanks a million. Your professional courtesy is appreciated.