Verified record
Zhumas Roofing & Exterior is a family-owned roofing and exterior contractor based in Billerica, MA, owned by Luis Caguana and his wife Smerly, offering residential and commercial roofing, siding, gutters, windows, snow removal and roof cleaning across Massachusetts and New Hampshire. The written record spans 2020 through 2026 — 157 reviews across five platforms, including 31 in the last six months. The large majority describe fast, well-organized roof jobs: full roof replacements completed in a single day, emergency flashing repairs handled within hours of an after-hours call, and ice-dam and snow-shoveling jobs on tight winter timelines. Reviewers frequently praise the office (particularly Robin) for prompt scheduling and Luis personally for walking through scope and pricing before work starts, and several describe hiring the company for more than one job over the years. Set against that volume, a recurring theme worth taking seriously runs through several reviews from 2022 through 2024: a skylight installation where the homeowner described the company confirming a problem by photo but not returning to inspect or repair it under a stated 7-year warranty; a job where shrubs were damaged and the company did not respond to follow-up calls; a missed appointment with no call or explanation; and a siding-and-gutter job the customer described as a long, frustrating experience. A 2024 review separately described frequent, repeated sales calls after requesting an estimate. These are older accounts rather than a current pattern — the one negative review in the last six months is a complaint about roadside advertising rather than workmanship — but the theme of follow-through after the crew leaves recurs enough across years to be worth asking about directly. For a homeowner needing a roof replacement, repair, or emergency fix, Zhumas's installation track record — fast, detailed, and consistently praised across a large volume of recent reviews — makes it worth a quote. Given the pattern of older follow-up complaints, it's worth asking specifically about the warranty process and getting a clear commitment on how any post-installation issue would be handled before work begins.
“recommended by SMERLY REYNOSO”
I was extremely impressed with Zhumas Construction from start to finish. The representative did an excellent job of communicating all of the terms of the project, so there were no surprises or misunderstandings. The crew showed up on time every day, worked a full day and cleaned up the jobsite before they quit for the day. The workmanship was excellent and the finished siding looks fantastic. Overall, I was very impressed with the quality of the work, the professionalism of the crew, and the company's communication. It is clear that they take pride in their work and care about doing the job right. I would highly recommend Zhumas Construction to anyone looking for quality siding work.
Guerrilla advertising on public easements.
Very smooth.. great team
Luis and his team were terrific. The work was done on time, and on budget. The set up and clean up were flawless. Communicating with Luis and his office was easy and efficient.
WOW! Luis and his team were incredible! The fixed my metal roof with speed and professionalism. They promised and delivered above and beyond. I could not be happier!
Specializes in
Also offers
Service area
1 change recorded — last scanned Sep 9, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Zhumas Roofing & Exterior. Use it to sanity-check bids, then get the real number in writing.
A square is 100 sq ft of roof surface — bigger than the floor plan because of pitch and overhangs.
Estimated range
$9,000 – $18,600
Typical roofing project around $13,800
Languages
Languages
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
One-day reroofs5.0
Roofs and siding done together4.8
No sales pressure4.7
Main floor remodel4.5
Roofing in Billerica since 19583.4
Replica back deck built better than the original3.1
