128 Plumbing, Heating, Cooling & Electric

The reviews that stick are the emergency ones. A tank let go in February 2026 and the house was back to normal within a few hours. In November 2025 a hot water tank started leaking over a weekend and a plumber was at the door inside an hour, the replacement part already on his truck. In March 2026 an electrical fault on a Sunday morning brought a technician out within two hours, and the fix took one. 128 runs three trades out of one dispatch, and the range is wide. Mini-splits replacing 20-year-old units in March 2026. A whole-house ducted heat pump in November 2025 where the Mass Save loan cleared and work started the next day. A 60-amp fuse panel taken up to a 200-amp breaker panel that same month, permitting included. Sewer-line camera inspections where the technician fed the line to the street connection and let the homeowner watch. Technicians get named constantly — Nick Roy, Jeff F, JP, Esteban, Matt, Azard, Zach — and the compliment that recurs is that they explain what they are doing; one November 2025 plumber cleared every billable action with the customer before touching it. The other side is consistent enough to plan around: price, and coordination on the big multi-trade installs. On Angi, a January 2025 customer described a heat-pump-and-furnace replacement bundled with a sub-panel and a dryer outlet where the HVAC and electrical crews turned up several days early, thermostat wiring was left dangling off the HVAC piping, and the sub-panel went in close enough to the irrigation control box that its door will not open. A June 2025 Angi account described a water-heater replacement where nobody arrived in the window, the office said they had been forgotten on the schedule, the old heater was balanced on a vinyl picket fence and broke it, and an $800 leak shut-off valve was left installed but switched off. In October 2025 a customer said their upstairs heat stopped working after a furnace service, blowing cold air into a baby's nursery. Further back, a 2022 HomeAdvisor reviewer priced a disposal, a supplied kitchen faucet and a shower valve at $4,725 and worked the labour rate out above $500 an hour. Those accounts sit against a very large favorable base — Google averages 5.0 across 565 ratings, Best Pick Reports 4.9 across 2,213, and the BBB has them accredited with an A+ since May 2009 — though HomeAdvisor, on a much smaller 29 ratings, sits at 4.1. For an emergency or a routine service call, the turnout speed and the technicians are why people keep calling back. For a multi-trade install, pin down the crew dates, the sequencing and the final number in writing before anyone starts, and put the job against at least one competing quote.