Minuteman Plumbing, Heating & Cooling

Minuteman Plumbing, Heating & Cooling works out of Cambridge, and the numbers around it are hard to ignore: 292 ratings on Google, currently averaging 5 stars, backed by an A rating and accreditation from the Better Business Bureau. People find them under plumbing, but just as many reviews describe boiler, furnace, water heater, and air-conditioning work, so this reads as a plumbing-and-HVAC operation rather than a plumber who occasionally touches heating. That pattern holds up in the last six months, when specifics can be checked against real jobs. In June, one review describes a leaky countertop faucet and an old multi-turn shut-off valve getting replaced, plus a separate look at a Navien system that was still working fine — the technician recommended skipping a flush rather than running up the bill. In May, one review credits John with arriving within 20 minutes to stop a boiler leak, and another describes a sump-pump swap that turned into an on-the-spot fix for a leaking garbage disposal and stuck sink valves once the technician was already on site. In March, a radiator purge valve that snapped the day after Thanksgiving got a callback in under 20 minutes and a same-day repair from Wayne K., who explained how the boiler worked before fixing it. Forty-one reviews landed in that six-month window and none are negative, consistent with a longer run of 281 reviews since 2024 spread across seven different sites, including Google and Angi. The one thing worth asking about upfront is cost on bigger repairs. One review describes a circulator-pump replacement running about $750, with a follow-up pipe repair quoted around $1,000 — enough that the customer chose to fix the pipe personally rather than pay for it, and Minuteman still came back afterward to get the system running again at no charge. Get a written estimate before anything beyond a basic repair starts. For a household that wants one crew for both plumbing and HVAC calls, this looks like a reasonable one to keep on file. Recent reviews put the wait for non-emergency work at around two days, so plan routine jobs a little ahead, and if a specific technician handled a past job well, it's worth asking whether they can be sent again.