Morris Plumbing, Heating & Air Conditioning

Morris Plumbing, Heating & Air Conditioning is an Ipswich company North Shore homeowners call for mini-split and heat pump installs, AC and furnace maintenance, and the occasional plumbing job — the kind of company where the same technician shows up year after year. The company says it's been in business since 1998, working Essex County towns from Beverly and Gloucester down to Danvers and Andover, and across 643 Google ratings it holds a full 5 stars, backed by an A+ from the Better Business Bureau. The reviews read like an ongoing relationship rather than one-off jobs: one customer has had the same Mitsubishi split units serviced by the same technician, Peter Randazzo, for ten years; several describe Sammy, Alex, and Steven B. by name across repeat maintenance visits. Installs get singled out for the walkthrough at the end — a March 2026 review described two technicians, both named Manny, installing a heat pump and then going through the manual page by page so the homeowner understood it. In May 2026, when a home inspection turned up a dead heating system mid-sale, a technician had it running again the same day. And in February 2026, during a blizzard, the office talked a customer through getting a furnace to refire over the phone before sending a technician out once the storm cleared. The last six months alone have produced roughly 60 reviews with none negative. The record isn't spotless. In an April 2024 review, a customer said the crew's HVAC work was fine but that removing old lines connected to the chimney caused a basement leak, and that getting it addressed afterward meant a runaround between different people and an attempt to blame subcontractors. On price, a North Shore Reddit thread called a Morris HVAC quote roughly double a competing bid, while another commenter rated the company only "fine" for a commercial system — a cooler take than the review platforms suggest. For a heat pump or mini-split install, or ongoing HVAC maintenance, Morris has a deep bench of named technicians customers keep asking for by name; get more than one quote if price is a concern, and ask directly how any incidental damage during an install gets handled.