Morris Plumbing, Heating & Air Conditioning

349 reviews since 2018, and in the last six months alone Morris brought in 63 more without a single negative one — a rare density of consistency for an HVAC and plumbing shop this size. Based in Ipswich and covering the North Shore, the company holds a BBB A+ accredited rating, and reviewers keep naming the same handful of technicians: Pete Randazzo, Alex, Sammy, Steven B., Justin, Mike Burns. The specifics back up the volume. A February 2026 review described the office team walking a customer through restarting a furnace by phone and photo during a blizzard after a power loss, then sending a technician out once the storm passed to fix the unit itself. A May 2026 review described a home-inspection finding of a dead heating system getting a same-day technician dispatch to get the heat back on before the inspection closed. In a 2022 review, technicians diagnosed a basement leak in an old farmhouse to specific radiator heating zones and shut those off to stop it while keeping the rest of the plumbing running — a workaround rather than a blunt fix. One account stands apart from the rest of the record: a 2024 review described an HVAC installation that went fine on its own terms, but removing old lines connected to a chimney caused a basement leak afterward, with the company shifting responsibility to a subcontractor and the issue never resolved — the reviewer estimated a $6,000-8,000 repair bill of their own. It's the one clearly negative account in a record this size, but specific enough to ask about directly if a job involves disconnecting or rerouting anything near a chimney or existing plumbing lines. For routine maintenance, repairs and installs, the record here is about as deep and consistent as they come — the main open question is how that one reported chimney-line issue was actually resolved.