Blaisdell Plumbing and Heating

Blaisdell Plumbing and Heating is a family-run Salem shop with an unusually large and consistent public record — 674 Google ratings at 5 stars, another 61 on Thumbtack at 4.9, and 481 total reviews going back to 2021. Owner Kyle Blaisdell holds an active Massachusetts master plumber license, and the team behind him — Connor, Matt, Dan, Ali, Anthony and others — shows up by name in review after review. The most recent reviews, from this spring and early summer, keep hitting the same notes: technicians arrive on time, explain the work in plain terms, and quote pricing upfront before starting. Customers describe same-day fixes for pipe leaks, transparent estimates, and a subscription maintenance plan that bundles an annual plumbing and HVAC inspection. The company's range goes well beyond basic plumbing. Reviewers describe heat pump and AC system diagnostics, furnace and boiler repairs, water heater and tankless installs, and smaller jobs like an outdoor spigot or a rusted washing-machine valve. In a late-2025 review, one customer described an emergency furnace replacement completed the Saturday morning after a call — the crew arrived with the new unit and space heaters to keep the house warm mid-install. In a 2023 review, another customer described a leaking pipe that had damaged a furnace's electrical control panel; the technician brought in an electrician and had it working again within hours. On Reddit, one r/SalemMA thread from late 2025 described a pipe that froze two winters running — Blaisdell fixed it both times, the second for free under its one-year workmanship warranty. Not every account is glowing. A November 2025 review describes a caulking repair meant to stop a ceiling leak below a shower that didn't resolve the underlying problem — the customer reported new water stains afterward and said the plumber never found the root cause. With hundreds of reviews spanning emergency furnace swaps, routine maintenance, and everything in between, Blaisdell is a strong call for both plumbing and heating work in the Salem area, especially older systems and complex diagnostics — though the caulking complaint above is worth keeping in mind on a leak-source job specifically.