A & L Plumbing, Heating and Cooling, Inc.

I?m writing this because I used to be a genuinely loyal customer and had always been very happy with their service. Unfortunately, my most recent experience was so different that I feel compelled to share it. Over time, the prices have increased dramatically, while the customer service has become much less focused on the customer. In my most recent experience, the fee structure left me feeling like I had been taken advantage of. I never expected the work to be free, and I have no problem paying a reasonable price for quality service. But there is a big difference between charging appropriately and structuring fees in a way that leaves a customer feeling exploited. I called twice afterward because I wanted to give the company an opportunity to address my concerns. Both times, I was told someone would call me back. Neither time did anyone follow up. That lack of response was almost as disappointing as the original experience. I was a longtime customer but no more.

Very prompt service. They got the job because they called back first and had availability that same day. Good worker.

They were awesome, professional and very polite. Mateus and Lucas both did excellent work and answered any questions we had. Would recommend them to anyone who needs work done!

The best

Very good