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A customer who had a chimney liner installed by A-Top Chimney says a poorly communicated plan meant the company had to come out a second time and extend the liner, and that Bill did not charge for the extra work, even though he and his team made a second trip and spent about an hour on it. That customer adds that it was not the company's fault the work was not finished the first time. The company's website says it is locally owned and operated by Wendy and Bill Soule, and describes Bill as a certified master chimney technician with over 30 years of experience specializing in residential homes. On the BBB, the company describes itself as established in 1999 and incorporated in Maine in 2001, offering chimney cleaning, inspections, lining, relining, caps, repointing, brick work, flashing, waterproofing and repairs. Google shows 4.8 stars from 34 ratings. A customer says A-Top resolved a leaking chimney flashing issue for a very fair price. A 2025 customer said Bill, Wendy and Billy Soule arranged two site visits to make sure the dimensions on two chimneys would match the custom copper chimney caps the customer wanted to order, then came within a couple of days of the caps arriving to install them and waterproof the bricks. A 2025 customer called the company quick, kind, honest and fair, and said they would be calling again for future sweeps.
A Top Chimney recently installed a chimney liner for me. Due to a poorly communicated plan they had to come out a second time and extend the liner. This was extra work for them and it was not their fault that the work was not completed the first time, but Bill was very gracious and did not charge me for the extra work, although he and his team had to make a second trip and spend about an hour extending the liner. Throughout the experience Bill and Wendy Soule were extremely professional. It is clear that customer satisfaction is a priority for A Top Chimney, and I would recommend this company to anybody needing chimney work.
A-Top was wonderful start to finish. Completely resolved our leaking chimney flashing issue for a very fair price. Great communication and friendly local folks. Have already recommended them to our friends!
Courteous, efficient and thorough. I highly recommend ATOP!
The folks at A-Top Chimney, Inc. are wonderful to work with. Bill, Wendy and Billy Soule arranged for two site visits to my home to assure me the dimensions on two chimneys would match the custom made copper chimney caps I wanted to order. The order arrived exactly on time and they arrived within a couple of days after receiving the caps to install them and to provide waterproofing for the bricks. I am very pleased with their communication and attention to details. I highly recommend their chimney services to everyone.
Quick, kind, honest and fair. I will definitely be calling them again for future sweeps. Highly recommend!!
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1 change recorded — last scanned Oct 4, 2026.