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Unanswered inquiries feature in two 2026 accounts of AB Cooling, Heating, Geothermal. In April, one customer said nobody followed up with an estimate or more information. In February, another described five months of back-and-forth over buying and installing an Aurora Web Link for a geothermal system. That customer said a promised order, installation scheduling and total price never came through, and that her husband was eventually told the business was no longer accepting new customers. The South Windsor company has a 3.1-star Google rating from 16 ratings and states that it serves South Windsor. Its older customers describe completed heating and cooling work more positively. In June 2025, a reviewer praised Alan and Aiden for diagnosing a starting-capacitor problem before a heatwave and expressed relief that it was not a compressor problem. In a January 2024 update, a homeowner said the system AB installed in 2012 was still running well, keeping temperature and humidity balanced. The customer also praised Alex for annual inspection and maintenance.
No one reached back out to me to provide an estimate and more information.
I have been in contact with this company since early October. We were directed to reach out to them because we have a geothermal system and wanted to purchase the synchrony product aurora web link and have it turn installed by their company. After lots of back-and-forth, I was told a couple weeks ago that they would order the product and call me to schedule the installation and provide me with the total cost so that we could make payment. I called again, left a message and did not hear back. My husband called this morning and asked about scheduling and they told him that they are no longer accepting new customers. They have wasted five months of my time. Terrible communication. Poor business skills.
Alan and Aiden were able to rescue me in advance of the heatwave. Very professional crew. Our problem turned out to be a starting capacitor, which is great news. Too many people now would just say “oh yeah, that’s a bad compressor” and then gouge the customer for a few grand. Super thankful for the honest work.
We went with AB Heating and Cooling SIX (6) years ago. We've loved EVERY year that it has been in our home. They are better than good. "Damn Good"! He's done more than most HVAC types. Our builder knew precious little about the technology. If you're in S.E. CT call AB (Guy is his name) your welcome to see our system. UPDATE from our original posting!!! Best homeowner decision we have ever made. Our system, installed in 2012, is running GREAT! Temperature and Humidity are constantly in Balance. We’ve had our unit is inspected and maintained annually by a great terrific serviceman (Alex) who’s a dedicated technician!
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1 change recorded — last scanned Oct 31, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from AB Cooling, Heating, Geothermal. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$4,700 – $10,700
Typical HVAC project around $7,700
Same-day water heater, installed by 2:00 pm4.6
Compressor short traced after two others failed4.4
Two bathroom remodels finished on time and budget4.4
