Advantage Appliance Repair

I had an extended warranty on my kitchen aid dishwasher. It stopped working so I scheduled a repair call. Initially it was scheduled for wed aug 12. That was rescheduled by the company until Friday the 14. The rep came out and determined a mouse got in and chewed a wire which was not under warranty. I asked how much to repair and was told there is too much liability that they would not fix and to buy a new one. I saw the one wire he was referencing so I fixed it myself. While the rep was courtesy completely disappointed in the inability to fix my dishwasher.

I had an issue with water dripping from my ice maker onto the control panel of the door, which short circuited it. Since the refrigerator was less than a year old, I had to request repairs through Whirlpool. The repair appointment was scheduled with Advantage Appliance and Nick came to repair the ice maker. I found him quite rude, condescending and impersonal. After he finished, he told me that the ice maker was all set and the new door had to be ordered and would be delivered to me in about 2-3 weeks. Two weeks later, the ice maker was dripping again. I called Whirlpool and they set me up with another appointment for Thursday , August 6th. I received a text confirmation from Whirlpool, but not an email confirmation from Advantage Appliance. When I called Whirlpool, they told me that the ticket was never sent over and the part for the door would not arrive until September 21st! I reached out to Advantage Appliance and was told that there was another issue that was found causing water to drip. This was not communicated to me after the fact and I was told that I would have to wait for another part to arrive in addition to the door before repairs could begin. This was only communicated to me after I called and this is completely unacceptable. Stay away from this company!

I had an initial service call for my dishwasher on July 2 and was told it needed 2 parts to fix it. I agreed, paid for the parts and repair, and was told to call the office on July 9 to schedule the repair. The parts did not come in until mid August, and then I waited another week for an appointment. At that appointment, I was told there is a third part needed that they needed to collect on. I had agreed to only two, and this third part put me over the cost of a new dishwasher. The technician spent nearly 3 hours trying to install the parts, only to tell me it now needs something else. I asked for a refund of all parts and the company has been completely unresponsive. Paid for repairs and have been without a dishwasher for 2 months now. Extremely poor communication and follow through, not to mention they completely mislead me in what was needed, nor were they able to repair it.

Aimee is absolutely AMAZING. She came to diagnose and repair my new Whirlpool stove, she is great with communication, professional and extremely knowledgeable. I cannot thank her enough, her tips on how to use my appliance correctly were beyond helpful and she even figured out that the burner controls were out on incorrectly since it was delivered! Thank you Advantage Appliance and Aimee 15/10 experience! I truly look forward to working with you again in the future!

Extremely disappointed with the customer service experience I had with both Jamie and the manager, Nancy. Rather than showing empathy or attempting to understand my situation, they were dismissive and unprofessional throughout the interaction. Their explanation of the procedures was vague and unhelpful, and when I sought clarification, I was met with a defensive and aggressive attitude. It’s unfortunate to see such a lack of accountability from both a representative and a manager. I have a recorded conversation to support my claims, should anyone wish to hear the truth firsthand. After reading many other recent negative reviews, I realize I’m not alone in this experience. I truly regret doing business with this company. Buyer beware.