Gabriele Plumbing & Heating

Gabriele Plumbing & Heating is a Shrewsbury family business — Roy Gabriele holds the verified Massachusetts plumber license, and his sons Nick and Anthony work alongside him and a small crew that includes Bob, Al and Mike, names that recur across hundreds of reviews. The company has built a particular niche installing appliances for Percy's Appliance customers — dishwashers, microwaves, gas ranges — on top of standard plumbing and heating work, and reviewers describing that arrangement consistently say the crew showed up professional, fast and left the kitchen clean. The volume here is unusual: 611 reviews on file dating back to 2008, with a 5.0 average on Google from 750 ratings and 4.9 on both HomeAdvisor and Angi. The specific praise repeats across years — same-day or next-day response to a leak or a broken fixture, clear communication with text updates, and technicians who explain the work as they go. One 2024 review described a technician fixing a toilet at no charge while already on-site for a dishwasher install; another described the team responding quickly to a gas line job so the household could get hot water and a working stove back. Not every account is smooth. A July 2026 review described a serious HVAC breakdown: four weeks without air conditioning, a replacement motor that turned out to be the wrong part, and a backup motor sitting in storage the whole time before it finally got installed. A December 2025 review described a microwave installed correctly but with cabinet trim knocked off in the process, and said the company told the customer it couldn't be repaired and suggested gluing it back together. A separate 2026 review described confusion locating an outdoor faucet's shutoff valve, though the account is unclear on how much of that mix-up was on the company's side. There's a real gap between the volume of consistent, specific praise here and these few pointed complaints — worth keeping both in view. For plumbing repairs, appliance installation, or heating and AC work in the Shrewsbury area, Gabriele's long track record and family-run responsiveness are well documented; for anything HVAC-related in particular, it's worth asking directly about parts availability and turnaround before committing.