Air Man Heating & Cooling - Mass

Air Man Heating & Cooling has built a loyal following in Lawrence, and one name comes up constantly in the reviews: Jose, who reviewers credit with diagnosing problems other companies couldn't figure out and walking customers through exactly what he's doing. In a 2025 review, a customer said Jose found the source of an AC problem immediately after other technicians had failed to, and in another 2025 review, a customer said he personally walked them through maintaining a new generator, including simulating a power outage so they'd know what to expect. The company is a local, family-run shop that says it has served the Merrimack Valley and North Shore for more than 20 years, designing and installing heat pumps and ductless mini-splits, handling Mass Save rebate paperwork, and also taking on commercial HVAC and water heater work; it's a Mass Save Partner and a Carrier dealer. It holds a 4.9-star average from 35 Google ratings, and the last six months alone have brought 16 reviews with no negative ones among them, including a 2026 review where a customer said the company handled both house insulation and a heat pump install from consultation through final testing. Several reviewers describe using the company repeatedly over multiple years for AC and furnace replacements. The older written record includes some real complaints worth weighing. A 2021 review on a $901 job said the customer did not believe the technician was licensed. A 2024 review said a customer felt overcharged for refrigerant. A 2021 review described a technician leaving mid-repair on a boiler to get a torch and never returning to finish. And an October 2025 review said a promised service quote never arrived after nearly two weeks of waiting. Given how strong and consistent the recent reviews are — especially the ones naming Jose directly — Air Man looks like a solid choice today for a heat pump or mini-split install in the Lawrence area; given the licensing question and pricing complaint above, it's worth asking directly to see current licensing and getting a written quote before any repair work begins.