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Verified record
License not state-verified. We could not confirm a current registration in the state registry. Insurance is self-reported.
- Not rated by the BBB
- 2 reviews in the last 6 monthsNo negatives
- 3 work photos
Highlights
- Responsive office staff — Giselle and Ronald praised for follow-through
- Clean, on-schedule crews — installation teams keep sites tidy and on time
- Full Mass Save process — handles paperwork through installation
- One ghosting account — a 2023 customer was left unanswered after signing
Valley Home Insulation is a Lawrence-based Mass Save partner that runs the whole weatherization process for homeowners — free energy assessment, paperwork, and the installation crew — rather than just showing up to blow insulation into an attic. Its BuildZoom permit history backs that up: attic, slope and basement-sill insulation, blown-in cellulose, rim-joist air sealing, and blower-door and CAZ testing, concentrated in the Lowell area. What comes up again and again in reviews, in both English and Spanish, is the office side of the process — staff named Giselle and Ronald get singled out repeatedly for walking customers through Mass Save paperwork, returning calls, and following up before, during and after the job. On the installation side, crew leads including Joel Nazario, Juan, and Frankie are credited with finishing on schedule, keeping the work site clean, and being thorough with details like garage-ceiling and exterior-wall blow-in. One customer said their gas bill dropped noticeably in the first month after the insulation went in. The company also handles heat pump installation, boiler replacement, and electrical work alongside insulation on some Mass Save-bundled projects a few reviewers describe. Not every experience has gone this smoothly: in a 2023 review, a customer said that after signing paperwork for a Mass Save-driven job, both their individual contact and the company stopped responding to emails and calls before the work started. For a straightforward Mass Save insulation and air-sealing job, this is a company with a deep, specific, mostly-positive track record — worth confirming an installation date and a direct point of contact once paperwork is signed, given the one account of being left waiting.
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