Al Terry Plumbing, Heating & AC

We recently hired Al Terry for two separate projects, and they exceeded our expectations on both. The first was installing heat in our basement, and the second was converting our furnace from oil to natural gas, which also included removing our old oil tank. Every employee who came to our home was friendly, professional, and courteous throughout the entire process. One person, in particular, truly stood out: Randy. He is an outstanding representative of the company and provided exceptional customer service from start to finish. Randy helped me navigate the financing process with Service Finance. It required a great deal of work on his end, but he went above and beyond to find the best option for us and made the entire process as smooth as possible. We also ran into an issue with the subcontractor hired to remove our oil tank. They repeatedly failed to commit to a removal date and then backed out at the last minute. After I shared my concerns with Randy, he immediately stepped in. He worked with management and arranged for an Al Terry crew to remove the tank on the day we were expecting, despite the subcontractor canceling again. That level of responsiveness and commitment meant a great deal to us. Even after the work was completed, Randy continued to provide outstanding support. I had a few follow-up questions about detectors, and he responded to my text messages promptly and without hesitation. Al Terry is fortunate to have an employee like Randy. He genuinely cares about his customers and consistently goes the extra mile to make sure everything is done right. His dedication and professionalism made a lasting impression on us. We truly appreciate everything Randy and the Al Terry team did for us. Based on our experience, I would not hesitate to use Al Terry again and highly recommend them to anyone looking for quality work and exceptional customer service.

Great Experience with Braden and Josh! Very Efficient, Helpful and Professional. Giving them an extra shout as they had to work in the extreme heat to replace our A/C unit. Great Job!

As usual the service by Al Terry's team was professional, courteous and expertly done. They installed a new heating register for us and the difference it has made already is amazing. Special recommendation and thanks to the pair of technicians we had --Alex and Jayden. They were very friendly and helpful, answering all our questions, even those not related to the installation. A great NH company!

Had heard of Al Terry via neighbors. Had a big job to replace a 100 year old septic pipe. The guys were great 👍. Very professional and clean. Didn't leave us hanging at the end of the days. Would use them again and reference them! Thanks team Terry!

I contacted Al Terry Plumbing to ask about replacing a cast iron pipe, after another local plumbing company was not able to assist me. I met with Randy, who inspected the plumbing in my home and pointed out some additional problems, i.e.: copper piping erosion. This was an extensive job (5 ½ days) involving 2 bathrooms, accessing plumbing by cutting through a closet wall and removing part of the downstairs bathroom ceiling. Evan and Josh were the plumbers and they were top notch. They were very accommodating, keeping me up to date on when the water would be shut off and advised me what was working at the end of each day when they left. For the size of this job (replumbing my whole house except for the water heater and furnace), we had minimal disruptions during the day as they worked both up and downstairs. Evan was great – he was able to remove part of the downstairs bathroom ceiling and replace it when the job was done. Looks like nothing was ever disturbed. Randy assured me they work with a drywall company that would be out as soon as the job was completed to repair the closet wall. The drywall was repaired the day after the plumbing was completed and it looks as good as before they had to open it up. I am extremely satisfied with everything they did. I am also satisfied with the cost of such a large project. I would not hesitate to recommend Al Terry Plumbing, and will use them for any future needs. Thanks Evan, Josh and Randy – you guys were great, friendly, accommodating and gave me peace of mind. And yes, I am not going down the other end of the cellar anymore, wondering what I would find because those pipes were causing me so much worry. Judy L