Lachance Plumbing & Heating, Inc.

LaChance has been plumbing Manchester since 1969, and what customers keep describing is speed when something has failed. A January 2022 reviewer who lost heat said every other company quoted two to three days; LaChance had it running in six hours and did not upcharge. On a Saturday morning in October 2022 a homeowner's water heater alarm went off and shut the unit down — the technician went back for his van and the parts and had it fixed that day. A 2022 customer whose air conditioner quit in a heatwave said the plumber turned up with the right parts the first time. Its New Hampshire plumbing licence, MBE0003054, is active in the state registry under the company's own name. The BBB grades it A+, though it is not accredited there, and lists Donald E. Lachance as owner. The work spans well past drains. A July 2024 reviewer had mini-split air conditioners installed over two days by a three-man crew that agreed the design with them first. In 2023 a customer had an oil furnace converted to gas, and that December another said the crew installed a new furnace a day earlier than promised. A 2023 reviewer wrote up decades of jobs in one go — a gas forced-hot-water heating system, an irrigation hookup, a water deduct meter, furnace maintenance every two years and leaky toilet tanks. The complaints fall into two piles, and neither is about the technicians. Between 2022 and 2023 four reviewers described the receptionist as rude on the phone, one saying she hung up mid-question, while praising the person who actually came to the house. Two other reviewers from the same period named that same receptionist as the reason they got seen at all, so the accounts genuinely disagree. Separately, a December 2023 customer who needed an unexpected water heater said their questions about the bill were met with arguing, being talked over, and a threat to call the police. The one recent complaint about the work is worth knowing. In December 2025 a customer said the annual boiler cleaning done that May left the boiler dirty enough to shut itself down, that an emergency call to another company found it looking as though it had not been cleaned in years, and that LaChance did not take responsibility when they rang. For a no-heat Saturday or a dead water heater, this is a licensed shop with a long record of getting there fast. Ask for the service report on any annual cleaning, and get the price in writing before the work starts.