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A broken appliance does not always need an expensive repair. In a July 2026 Thumbtack review, a customer said Alisafa Appliance Repair diagnosed the problem quickly and explained that buying a new machine made more sense than paying for the repair. Other customers describe getting dryers, refrigerators and washing machines working again, often after a quick response to their first call. The company says it has eight years in business and serves Wilmington, Boston, Cambridge, Somerville and surrounding communities, including Newton, Waltham and Lexington. Google shows a 5-star average from 91 ratings; Thumbtack shows 5.0 from 64 ratings. The repair accounts include both immediate fixes and visits that depended on parts arriving. A September refrigerator customer said Ali came over quickly, diagnosed the issue and coordinated installation around their schedule once the parts arrived. Another customer described a same-day refrigerator repair by Ali. A June Thumbtack reviewer said the worker responded in about an hour, assessed the issue that day, then returned the next day to install the ordered part. Customers also describe what happened at the appliance itself. A September reviewer said Ali found why a gas stove's broiler was not working, restored it with a part he had and explained the broiler function. Another credited Nail with getting a top-loading washer running and explaining things before taking action. A dryer customer said the worker picked up the parts, resolved the problem and cleaned up afterward. One customer reported repairs to both a freezer and a dishwasher. Pricing praise comes with specific experiences. An August washing-machine customer called the price fair and said the machine worked well afterward. A September reviewer said Ali kept his word on cost through a challenging repair to an older refrigerator and communicated about appointments. In a May Google review, a customer described a $50 diagnostic fee followed by a washer drive-belt replacement the next morning. Those are individual customers' accounts of their charges and repairs.
Very quick response, knew just what to do to repair our dryer , picked up the parts, and resolved the problem… very thorough and cleaned up afterwards
Ali is very nice, helpful and willing to put in extra time to resolve any issues or concerns you may have. Highly recommend.
Customer service was great and he was very knowledgeable on my specific dryer situation. Would def recommend to anyone needing dryer repair!
Nail was great! Went to get the part needed and everything works again.
Very helpful. He came out the same day(on a Sunday). Went the extra mile to be sure of what the problem was and ended up saving me a lot of money. Happy I called him!
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1 change recorded — last scanned Sep 30, 2026.
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