All Basics Stove Shop

All Basics Stove Shop is a family-owned pellet stove, fireplace, and chimney business in Merrimack, NH, and its long-standing customer relationships stand out: a 2015 Houzz review describes more than 20 years and three stove purchases with the same family, and several more recent reviews describe relationships running 10 to 13 years. Repair reviews consistently name individual staff — Paul, Dave, Tara, Matt. When something urgent comes up, the shop tends to move fast: a recent review describes calling about a stove issue and having a technician at the door within a few hours the same day. In a January 2026 review, technician Paul is credited with fully fixing and cleaning a stove until it looked brand new, with the customer contrasting it against other companies that charged a lot and fixed nothing. A February 2026 review describes staff giving free advice on repairing a pellet stove bought elsewhere and getting it running again. Longtime customers describe multi-decade relationships too: a January 2025 review says a family has worked with the shop for 13 years since it installed their pellet stove, and the 2015 Houzz review describes more than 20 years and three separate stove purchases from the same company. Set against that, a smaller but real thread of reviews describes trouble when something doesn't go smoothly. A 2025 review says the owner went unresponsive for months over an employee conduct issue, with an update as late as early 2026 saying the company still hadn't called back. A 2024 review describes a pellet stove and chimney repair where the shop ordered about $1,000 in parts, came back to install them, and still couldn't get the stove working. A 2023 review describes a repair that was abandoned "at the last minute" after several visits. And a much older 2018 review, on Houzz, describes a delayed refund after a canceled pellet order. For pellet stoves, gas fireplaces, and chimney work around Merrimack, the specific, name-checked praise for routine service and fast response is substantial — but the handful of accounts describing stalled repairs and unreturned calls are worth keeping in mind, especially for a harder job. It's fair to ask directly how the shop handles a repair that doesn't go as planned.