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Allstate Moving, LLC is a moving company rated 3.6 stars from 112 ratings on HomeAdvisor. A 2019 customer said the movers wrapped everything and nothing was scratched, not the furniture and not the walls or door frames. A 2019 customer whose booked movers cancelled on moving day said the manager got someone out later that afternoon. A 2019 customer said a job moving things to three locations, estimated at 4 hours, was done in 3 and 1/2. A 2019 customer said the final invoice matched the in-home estimate exactly. A 2021 customer said Michael and Seth moved them on a day it rained all day, with less than a week's notice. A 2021 customer said the final cost was 50% more than the estimate. A 2021 customer said the cost came to almost double the original estimate, that the driver insisted on cash only at delivery, and that they arrived over 9 hours late. A 2021 customer said a 1-3 week move turned into 7 weeks, with a big screen TV and a filing cabinet lost. A 2022 customer said they were quoted $2,700 to move one room, paid 3,700 and change, and that the bedroom set was never put back together. A 2021 customer said they asked repeatedly whether the company was a mover or a broker, and that the driver told them he did not work for the company. A 2022 customer said the company hired to deliver their furniture damaged their carport with its truck and the repair was not paid for. A 2023 customer said their property arrived damaged, with parts of the bedroom and living room furniture missing, and that the claims company later wrote that the carrier was not responding.
“Did you actually read any reviews for this company? The reviews I’m reading are not anywhere close to universally positive. What you are experiencing seems to be common. Also, this company does use subcontractors. You need to read your contract and demand they abide by it. https://www.bbb.org/us/wa/federal-way/profile/moving-services/allstate-moving-1296-1000075641/complaints#0 https://www.homeadvisor.com/rated.AllstateMoving.83562090.html”
“Is it me, or is outbound moving from Boston a total shitshow as of late? Left Boston last month due to my spouse taking a change in their career that led to a move. When we were booking movers, we had heard nothing about good things out of the Boston branch of Allstate Moving. A month later and our stuff is still in Massachusetts with no real movement to move it to where we are. They said that there were delays due to COVID, not being clear if it was lack of drivers or increased demand or both. As of late, they've just ghosted us even though we paid them to do a job, a job they've neglected t”
I received my property on 2/18/2022 damaged and parts of my bedroom and living room furniture missing. They could not be located. I file a claim with CSI the claim company hired by the carrier on 3/10/2022. On 11/19/2022 I received an email from CSI closing the claim because it was not properly filed. After complaining to AG of Florida and Better Business Bureau in Southern Florida, Allstate reactivated the claim on 01/10/2022. Since 1/14/2023, the claim has been in CSI queue processed over 180 days. By law according to CSi, the claim should be resolved within 120 days. On 6/22/2023, CSI sent the following email: Subject: Referral to Carrier Notice, Claim ID 1123-2291 (S/O # M7389743) Dear Arthur Johnson, This is to inform you that we are unable to proceed with the handling of your claim with Allstate Moving LLC for the following reason(s): The carrier is not responding to us and because of that, we can not complete your claim.
The company they hired to deliver our furniture damaged our carport with their truck and they refuse to pay for the repair - yet they had no problem taking over $13,000 for the move. Plus they only sent one man to unpack our entire house!!! My husband who had advanced liver disease with an inguinal hernia ended up helping unpack because the mover said he had other places to go after our house - I would never recommend this company to anyone!!!
Buyer BEWARE! If you are looking to move your precious valuables do not choose Allstate Movers. My review is going to echo what the other reviewers pointed out. The broker agent promises you a 10-14 pick-up date from the day of pick-up. That is what Mike told us. They picked up our belongings on December 28, 2021, and dropped off our furniture on February 8, 2022. When we called customer ** lack of** service to find out where our furniture was we were told it was still in California. Then we were told it was at a warehouse in Baltimore Maryland, then we were told it was leaving Santa Fe Springs. No one knew where it was or maybe they did and didnt want to share that information with us. They were NASTY about everything. They couldnt understand why we would be upset about our furniture being unaccounted for. Natalie was rude, condescending, and a boldface liar who masqueraded as someone that could be counted on. In reality shes in on the entire scam...and thats what this is..a scam. Trouble started the day they picked up our furniture. Mike, the broker, quoted us a thousand dollars less than what it ended up being. 2700.00 to move one room, and we ended up paying 3700 and change. We paid additional fees to have our furniture disassembled and reassembled. They failed to put together our bedroom set....mind you, it was the only item we needed to be assembled outside of our treadmill. The mover (who was just as nasty) told us he didnt have to reassemble the furniture because ** we took it apart to begin with.** Nowhere in our contract does it make mention of that. When we pointed out the fact that they were in breach of the contract we were told ** Not my problem**. Not to mention, several of our items were smashed and the furniture was not placed where we asked them to place it. Yep, only the finest professionals work for this company...As Lee S mentioned, you will be met with insults and profanity the minute you try to rectify the situation, especially when dealing with Natalie. I am escalating this to the AG and CF.
The people doing the pick up and delivery was fine. The customer service was very poor. The scheduler did not call back or keep up with the shipment information. I had to call to get any information. If you work with these people you will experience nothing but fustration.
The most discourteous and unresponsive company I've ever dealt with
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Typical Greater Boston range for this kind of work, from regional averages — not a quote from Allstate Moving, LLC. Use it to sanity-check bids, then get the real number in writing.
Flights without an elevator, counting both ends.
Estimated range
$900 – $1,700
Typical move around $1,300
