America Hardwood Floor Services

America Hardwood Floor Services is a Saugus flooring contractor whose site says it has been operating in Massachusetts since 1993 — a long history its review record partly bears out, though the person actually named in those reviews has changed more than once over the years. The bulk of the written record — 37 of 39 reviews on file — is more than five years old, running from 2010 through 2018. In that stretch, reviewers name a "Thai" who arrived on time, laid a first coat of polyurethane within days of starting, and even did staircase work himself rather than subcontracting it out, in a 2017 review; other reviews from 2012 to 2014 instead credit a "James," describing crews that finished multi-day jobs like a 2,000-square-foot refinish in three days, often below quoted prices. One 2016 review noted an unexpected $150 charge added for stairs after an initial phone quote, and a 2014 review, otherwise satisfied with the work, called the crew "a little messy." More recently, an October 2025 Thumbtack review — naming a technician, Kevin — describes a satisfactory hardwood refinishing job. The one recent flag: an April 2024 Thumbtack review accused the company of misjudging a vinyl floor repair and trying to overcharge for it; the company's public reply told the customer to "be respectful and polite" and not "get aggressive" without addressing the accusation directly. Given how long this business has operated and how many different names have appeared behind the work over 15 years, it's worth confirming exactly who will be on your job and getting a firm, itemized quote before work begins.