America Hardwood Floor Services

America Hardwood Floor Services is a Saugus hardwood-flooring shop that, by its own account, has been working Massachusetts homes since 1993. Most of what's on record about the actual work comes from Angi reviews written between 2010 and 2018, when the crew was run first by an owner named James and later by one named Thai — both leave a long trail of homeowners saying the crew showed up on time, held to a quoted price, and finished multi-room refinishing jobs in a matter of days. The specifics repeat: a 2013 review described a 2,000-square-foot job completed in three days at the quoted price; a 2016 review said a $900 phone quote for 700 square feet of refinishing stayed at $900 once the crew reviewed photos of the floor; a 2017 account had the owner laying down the first coat of polyurethane by Thursday after starting on-site Monday morning. A few older reviews flag small rough edges from that same stretch — a 2013 job where the owner did his own laundry at the client's house, a 2014 review calling the crew "a little messy," a 2014 job that started a few days later than scheduled — but the work itself drew consistent praise through 2018. The public trail goes quiet for several years after that, then picks back up on Thumbtack: a 2025 review praised a hardwood-refinishing job, but an April 2024 review described the company trying to price a floor-repair job without properly assessing it first, and the business's own reply on that thread told the reviewer to "be respectful and polite" and "not get aggressive" rather than address the complaint. Separately worth knowing: both the HomeAdvisor and Angi profiles carry an About-us blurb describing the Duluth, Georgia area rather than Massachusetts, even though the contact address on both is Saugus — a mismatch in the directory copy itself, not in the Massachusetts jobs the reviews describe, which are specific and locally grounded. For a hardwood refinishing or repair job, the long run of on-schedule, on-quote work through 2018 is the strongest case for this company; given the gap in reviews since and the tone of that 2024 reply, it's worth getting a firm, itemized quote in writing before work starts.