American Rooter

A recent customer called American Rooter on a Friday about a leaking washer hose, and Joe was at the house within an hour. The company says it has been in business 46 years and lists a service area running from Watertown and Waterbury to New Haven and Hamden. On Google it holds 4.9 stars from 337 ratings, and the Better Business Bureau grades it A+. Clogged drains are the everyday call. A recent customer said Khay quickly identified a toilet problem, fixed it, and walked the household through the steps several times. On a night drain call, Joe Spielman ran the line all the way through to the street main. Brendan cleared a drain blockage that an earlier team had failed to clear, a recent customer wrote. A customer whose older house gets root clogs said Joe has addressed them three times and always resolved them. The work goes past snaking. Sal replaced a recent customer's old cast iron sewer line with PVC and was done in an hour. For a customer who reported a leak, Sal and his partner replaced the water tank within days. A manufacturing company wrote that Pat Giusto, Steve and Derick had its 6" x 40' line clean within one hour, ending a problem it had dealt with for six years. A 2024 customer said Sal and Mario dug out, pumped out and replaced a failed buried sewer pump in a matter of hours. A 2024 customer said Kyle Peck and Tyler spent two days in the basement replacing a sewer pipe and cleaned up afterward. A 2026 customer said a technician snaked a clogged sewer line at a multi-family property without clearing it, stood around for 1.5 hours, then went to the shop for a water blaster and came back to blast it open. After paying $1500 for the drain cleaning, that 2026 customer went to a different company and found the sewer pipe had a break 35 feet down. The same 2026 customer quoted an email: "Dug Ouellette from AR emails and says if I give bad review he will come after me." A 2023 customer said the technician claimed he broke his snake, the sewer pipe was still clogged, and the company demanded a four-hour service charge.