Aptive Pest Control

Aptive Pest Control's Foxborough listing sits on top of a genuinely enormous record — 608 reviews since 2021, a 4.4-star Google average across 1,874 ratings, and a BBB page graded A+. But read past the aggregate and the written reviews split sharply: in the last six months alone, 29 of 76 new reviews were negative, and several describe the same specific failure mode again and again — getting billed for work that was never actually done. One 2026 review says a credit card was charged for a second treatment that no technician ever showed up for. Another describes a worker who parked outside for two minutes, never got out of the van, and left — followed the next day by a charge for the visit. A third says two mouse traps were set, a promised flea-and-tick spray never happened, the account kept getting charged anyway, and cancelling would have cost an extra $199. A fourth describes being billed for three months of service after a single visit. These read as independent accounts, months apart, describing the same pattern rather than a single unhappy customer. Door-to-door sales come up almost as often, and not favorably: one 2026 reviewer reports the same rep trying their address twice despite posted no-soliciting signs and threatens to call police on a third attempt; another describes a sales rep asking to use their yard as a bathroom. A different review says a technician sprayed the wrong house "accidentally" and never told the owner — it only came out because the owner asked. One more says a technician left a side gate open after a visit, and the homeowner's dog nearly got loose. None of this happens in isolation. Reddit threads from around the country — not Massachusetts specifically, but describing the same national company that expanded into the state in 2021 — tell a strikingly similar story: a forged contract signature, a rat-poison bait station left open near a family's kids and dogs, salespeople refusing to leave when told to, and a "predatory" sales model that one poster who says they work in the pest-control industry described as lying about services to get signatures then overcharging and underdelivering. Against that, the record isn't uniformly bad. A number of the same recent reviews single out individual technicians — Haddon, Lewis, Calvin, and others — for clear communication, photo documentation, and answering every question before starting. For a homeowner weighing Aptive, the field service some customers get looks genuinely fine; the risk sits mostly with the sales process and the billing that follows it. Read the contract terms carefully before signing at the door, and keep an eye on the account statement after the first visit.