Armor Heating & Cooling

Armor Heating & Cooling is a Watertown HVAC contractor, a father-son operation run by Geno (Eugene) Arsenault, doing furnace and central air repair, installs, and multi-zone system troubleshooting. The relationships described here run deep. One property manager's 2025 review described nearly six years working with Geno across multiple buildings, installing and repairing more than 46 units on equipment ranging from decades-old systems to brand new ones. Another reviewer, a contractor themselves who vets subcontractors for a living, singled out Armor's cleanliness and professionalism as meeting a high bar. A 2025 review described Geno tracking down a multi-zone wiring problem that had confused the homeowner for years, tracing it to a shorted control board. Responsiveness comes up constantly — one 2024 review described the team working through a difficult furnace diagnosis over a Christmas weekend. There's a real miss on file, too. A 2023 review described contacting Armor for a new-system estimate with no heat in the house; Eugene reportedly promised a quote and the work, then stopped returning texts and calls, leaving the homeowner without a system going into winter. One note on sourcing: a separate Better Business Bureau listing for a Watertown business under this name shows a different street address and phone number than the one on file here, so it's worth confirming directly that any BBB details found online match this specific company. For HVAC installs, repairs, or a stubborn zoning issue, Armor's long client relationships and detailed troubleshooting are a strong point in its favor — just get a firm, written timeline on any new quote given the one account of being left waiting.