Atlantic-Pratt Energy

I've always had a great experience with their drivers delivering our oil. Almost always on time & friendly! Christine in the office, on the other hand, is incredibly rude & impersonable. I've never been spoken to like that over the phone from an employee, never mind from a company that we have spent a lot of money with. I've unfortunately switched services & will not return due to her demeanor.

We had a old oil tank in the cellar that was leaking oil in our 1920's Quincy house. Joe at Atlantic Pratt came days after I called and he and his crew removed the old tank. Due to the age of the house and the narrow steps, they had to cut the tank in half to remove it. They then installed a new, smaller tank that was best for our situation. This was all done in one day! The next day we received our oil delivery (kind of a high rate, hence the 4 stars) but we are so happy with the attentiveness Joe gave us and the quick response!

Great Customer Service! Would recommend!

For over a decade the crew at Atlantic Pratt have provided us with phenomenal service. Whenever we need something, they are on it! We highly recommend Atlantic Pratt for oil & service. A family owned and customer centric company that keeps us coming back, year after year.

I recently reach out to Atlantic Pratt oil regarding their delivery services and price, especially (for me) in light of significant order I was considering a loyal customer. Unfortunately, my experience with their service has been quite disappointing. I called four times to inquire about the reason behind their pricing, which I found to be considerably high than that of other competitors in the market. During all my calls, I was assure that the owner would call me back to discuss my concern, but I never received that call. This lack of follow through added to my frustration, leaving my question unanswered. Additionally, the pricing for the services offered seemed excessively high, particularly given my status as a loyal customer. I expected more transparency and support, especially for me what I consider dealing with a large order. Over all I had a great work relations with this company, but lately my experience with Atlantic Pratt oil Company services has been unsatisfactory and disappointing. The lack of communication and clarity regarding pricing has led me to reconsider my future business with them. I hope they can improve their customer service and responsiveness, as it is critical to retaining loyal customers. Until then, I am inclined to explore other option.