Verified record
Burke Oil is a Quincy, Massachusetts, oil delivery and heating service company with an A+ Better Business Bureau grade and, per that BBB profile, 34 years in business. Several reviews from 2022 to 2025 credit specific technicians — Johnny, Jim, and Maddie — with fast, same-day emergency oil delivery when a tank ran low, and a 2022 review said staff member Denise arranged delivery for a customer's disabled sister. Reviewers who had a good experience describe the company as dependable and quick. But a larger and more consistent pattern runs through the reviews on file. Repeated accounts from 2022 through 2026 describe rude, dismissive treatment on the phone, several naming the owner directly. Multiple reviews describe missed or cancelled deliveries — trucks reported broken down, orders cancelled without notice — and a 2026 review said a driveway was damaged during a delivery, with the company denying responsibility when contacted; a 2022 review made a similar denial-of-responsibility complaint after an oil tank cap was left off, leading to water in the tank. Several reviews describe billing disputes — being charged more than quoted, or waiting on a refund. A separate April 2026 review reported a company driver merging erratically on the highway, nearly causing a collision. For oil delivery in the Quincy area, Burke Oil has helped customers in a pinch and built loyal relationships with some, but the volume and consistency of complaints about customer service, missed deliveries, and disputed charges are hard to overlook.
Erratic driving on 93 South before exit 15. April 30 2026 -908 am. Merging from right lane of highway into center almost hitting 2 cars. Absolutely careless and frightening this individual works with oil and gas.
I want to let everyone know that this company is terrible, the driver who delivered my oil on March 11th 2026 in Randolph he parked his huge truck in my drive way and, damaged my driveway. when I called the company Mrs Burke was extremely rude to me, she denied that he damaged my driveway, yelled at me, shouted, take me to court and hung up the phone. Very disrespectful woman. Look at the photos of my driveway that the truck driver did to my driveway. my neighbor has camera around the premises that shows what he did in real time. I am taking these insolent people to court
DO NO USE THEM!!!! This would be my 3rd time using this company and I cannot begin to say how disrespectful the two women they have operating the phones are! I ordered from Wednesday for a Saturday delivery. I practiced due diligence and called Saturday morning to confirm a time slot. I was told none can be given citing, they will get to me whenever. Night has fallen, no delivery. I call back only to be told I did not call and the woman proceeded to tell me they will come Monday, speaking over me and when I rebuffed, hung up in my ears! I called back and she repeated the same behavior. Who really employs these people. Is this how a company wants to be perceived and represented in the public domain!??? Just know I took note….
Dependable people and fast service.
DO NOT use this company. I prepaid for oil and was given a guaranteed delivery date. I called three times on the scheduled day to confirm and was told each time that delivery was still expected. Instead of help, I was told to “be patient” by a rude operator. It is now almost midnight, temperatures are extremely cold, and my oil was never delivered. This was unacceptable given that payment was made in advance and the delivery was guaranteed Edit: In the owners reply to my original he states not all the facts may be known. However, as you can see by the uploaded picture, my oil tank still sits at empty. This is now Saturday at 9:00 am.
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1 change recorded — last scanned Jul 2, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Burke Oil. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Boilers, heat pumps and mini-splits installed4.9
MassSave error caught3.5
