August West Chimney & Fireplace Concepts

Chimney cleaning at August West often comes with an explanation of what the technician found. Recent customers describe Jim showing what came out of a chimney, explaining the cleaning as he worked and leaving the area clean. The Pembroke business sells, installs, services and repairs fireplaces, stoves and inserts; its website also describes chimney inspections, cleaning, masonry repair and rebuilds. Customers describe both maintenance and new installations. In a May 2026 review, a homeowner credited Nolan and Hassan with installing a Mendota direct-vent gas fireplace and explaining its remote control, while Paul Calabrese helped with model selection, accessories and the order. An April reviewer described an electric fireplace insert installation and praised the delivery and installation. Another April customer said Megan helped select an insert and that the installers explained its operation and left no mess. Repair accounts name specific problems. A June customer said Jim M identified and fixed a chimney-flashing issue. A May reviewer said Tony inspected a Mendota stove and diagnosed a bad wall switch and thermopile. Another May customer described a fireplace tutorial after Tony fixed a problem. In a March 2026 review, a customer with a corroded battery box said Tony suggested electrical grease on its connections as a cheaper alternative to buying a new box. Google lists a 4.5-star average from 145 ratings. A July 2026 South Shore Reddit commenter also spoke positively about August West. Its Massachusetts home improvement contractor registration is active under the registry holder AUGUST WEST CHIMNEY CO., INC. The complaints include unfinished repairs and delays. In November 2023, a woodstove customer said a technician arrived without a gasket kit after a wait of more than two months, replaced only a small torn section using the customer's kit and left gasket glue on the stove door; the reviewer described a $325 visit lasting 20 minutes. In March 2023, another customer said a $200 repair visit required a part and a return, but the company could not find the paperwork when called 14 days later, prompting the customer to find another company. A November 2021 reviewer described a three-month wait and continuing fireplace problems after a $150 visit. More recently, an April 2026 reviewer complained that a driver in a company vehicle cut them off and made an insulting gesture.