B-Dry System of New England, LLC

B-Dry System of New England has been drying out Massachusetts basements since 1981, and the same handful of names keep showing up across its reviews: Rey, TJ, Adam. The company is based in Billerica, is family-owned, and says it doesn't use subcontractors — the crew that shows up to check a sump pump is on its own payroll. It installs the patented B-Dry System — French drains, sump pumps, battery backups, dehumidifiers — across Massachusetts and into southern New Hampshire. This year's reviews describe a French drain install that came in at a fair price and stayed clean and communicative from start to finish, led by a crew that made adjustments on site to improve drainage. Another recent visit had a technician swap a sump-pump battery and walk the homeowner through what he found instead of just replacing parts, and a separate job had the crew install a Santa Fe Compact 70 dehumidifier with a six-year warranty, described as quick and neat. One homeowner needed a French drain for a basement in a 1950s Concord house and mentioned meeting Adam, who — per that review — had recently taken over the business from its previous owner. Across the sixteen Google reviews collected, every single one is five stars, and that pattern holds steady from January through June 2026: on-time crews, straightforward pricing, and technicians who explain the fix rather than rushing off. The one flag worth knowing: a Better Business Bureau review describes a poor attitude from staff, from the salesperson to the owner — a sharp contrast to the run of five-star Google reviews, and worth asking about directly before you sign anything. Separately, the company is BBB accredited with an A+ rating, and its Massachusetts Home Improvement Contractor license (HIC #216224) checks out as active with the state. For a homeowner dealing with a wet basement or a failing sump pump, this reads as a long-running, licensed local outfit whose recent jobs draw consistent, specific praise for communication and follow-through. Given the one complaint about staff manner, a short call first to get a feel for who you'd actually be dealing with seems like reasonable due diligence before booking.