Done Right Services

Done Right Services works on the part of a house nobody sees until it fails: fieldstone and cinder-block foundations, cracks, leaks, parging, spalling concrete and basement waterproofing, from 5 Mount Vernon Avenue in Billerica. It is a long-established outfit by trade standards. BBB records the business as trading since October 1998, incorporated in 2010, with five employees and Jeremy Custeau as owner — 27 years in business, and the incorporation date and the start date line up rather than contradicting each other, which is not always the case on these profiles. Its BBB standing is the strongest thing on file. The company has been a BBB Accredited Business since June 2014 and carries an A+ rating, and BBB records no complaints on the profile. Alongside waterproofing it lists concrete work — sealing, epoxy floor coating, concrete restoration — and natural stone cleaning, and it takes on commercial and industrial buildings as well as houses. What is missing is customer voice. No star rating and no review bodies appear anywhere on file, so there is nothing from the people who actually had a basement done to weigh against the accreditation. One practical note before calling: BBB flags that this is an industry which may require professional licensing, bonding or registration, and points readers to the Massachusetts Division of Occupational Licensure. Ask what registration the company holds and check it there yourself, along with a current certificate of insurance. A fair call for fieldstone and stone-foundation work in the Merrimack Valley, particularly on older housing stock where that skill is specific. Ask for addresses of recent basements you can look at, and get the scope — drainage, sealing, structural repair — written down separately rather than bundled.