Back Bay Mechanical AC Repair & Heating

I just moved into a new place & thought I smelled gas so Back Bay Mechanical sent someone right out to check for me. Very professional, knowledgeable and fair priced. I highly recommend.

Through the years, I’ve been pleased with Back Bay Mechanical. Even recently, Chris, the technician knew what he was doing, took time to assess the situation and to solve problems. Additionally, he was pleasant, polite, thorough and professional. That said, when I received my bill, I was stunned by the exorbitant cost, $535.00, that BBM charged for a thermostat which can be purchased online or in stores for $385.00 less than what I was charged. (plus there was an additional $149.38 installation fee) [Best Buy and Walmart $139.99, HVAC Home Safety $131.50, Amazon $149.99 } Prior to my appointment, my thermostat had not been working properly so, in anticipation, I purchased one exactly like the one I had. But later, based on conversations with the technician and my neighbor, I switched to the Honeywell T6 . When I received my bill, I was shocked to see a charge of $535.00 for a thermostat that other websites charge no more than $150.00. Through phone calls and emails, I requested BBN adjust the charge. Crickets. In short, I think paying $535.00, a $385.00 or more markup for a $149.99 thermostat, is usurious price gouging.

We hired Back Bay Mechanical to replace an HVAC unit in our brownstone condo in the South End. We found them after trying two other prominent service providers who were either terrible at follow up/communication or couldn't deal with an HVAC install in an old building. From start to finish, the Back Bay team was great. They clearly knew what they were doing, were comfortable navigating the peculiar space limitations of the building design, acquired the right equipment fairly quickly, and the install went super smooth. They were organized and clean, and communicated well throughout the project. When they left, it was like they had never been there (except we finally had reliable heat). They even rehung the drop ceiling where the interior unit was replaced. We will definitely be using them for maintenance going forward, and would highly recommend them to others.

Came quickly and did what they said they would for the price quoted.

What a great company. Recently had new heat pumps, thermostats, and fans installed by Back Bay. The owner Keith, was easy to talk to and obviously knowledgeable. The installers were very professional, efficient and cleaned up after. Everyone at the office, who I was in contact with by phone or email, is very nice and helpful. Truly, I felt I was in good hands with them.