Baxter Roof Repair & Installation
Local business · 1100 Massachusetts Ave Ste 268, Cambridge, MA 02138, USA
Their work
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Verified record
- 9 reviews in the last 6 monthsNo negatives
- 10 work photos
Highlights
- Google track record — 29 ratings, all 5-star, none negative recently
- Clear communication — recent reviews cite upfront quotes and warranty details
- Thorough cleanup — spotless sites and photo documentation after jobs
- Storm and tile repairs — handled tornado damage and a tile roof reset
- Review consistency — a few reviews reference unrelated jobs or business names
- Third-party ratings vary — one directory lists 3.0 versus 5.0 elsewhere
Baxter Roof Repair & Installation works out of 1100 Massachusetts Ave in Cambridge, handling roof leak repairs, full replacements, new installations, inspections, and gutter and ventilation work. The company describes itself as locally owned and operated, and it advertises 24/7 emergency response for storm damage and active leaks. Its Google listing carries a 5-star average across 29 ratings, and the ten reviews posted since January 2026 are all positive. Recent customers describe a fairly linear process — an initial appointment, a written proposal, a scheduled installation — with the crew explaining the warranty and cleaning up thoroughly once the roofing work wrapped. One reviewer this spring credited a contact named Shane with laying out the quote and warranty clearly before the crew started; another from March noted the crew documented the finished area with photos for their records. Two things are worth a second look before booking. A separate directory, profoundroofing.org, lists the business at 3.0 stars — well below the 5.0 seen on Google and other listings — without a review count to explain the gap. And a slice of the older review history includes entries that read as generic or reference work and business names that don't match roofing, so it's worth treating any individual quote with a little more scrutiny than the star count alone. For a straightforward roof repair, replacement, or new installation in Cambridge, the recent pattern is what to lean on — a written estimate, a defined timeline, and cleanup at the end. Get the scope and warranty terms in writing before signing.
Read the comments
Most recent comments
- 5.0Mar 29, 2026
Shane was our point of contact and we appreciated his assistance. From the initial appointment to the written proposal, the scheduling, then the installation. The quote was very reasonable, and they followed through on the promised work. He explained the warranty in detail and told us to contact Shane Underwood should we encounter any problems. The Roofing Company can help you if your roof needs to be replaced or repaired. !
— Japrend AuthenticView on Google Reviews ↗ - 5.0Mar 29, 2026
Highly professional team from estimate to finish. Communication was clear, and work progressed smoothly. The crew completed the roofing quickly and tidied thoroughly. They documented the area with photos for my records. I appreciated the cleanup and respectful service. Five stars for reliability and quality workmanship.
— Emal JanView on Google Reviews ↗ - 5.0Feb 28, 2026
The gutters clean and service was outstanding! 😃
— Federico ProneView on Google Reviews ↗ - 5.0Feb 23, 2026
They were reliable, efficient, and professional. They explained everything and left the area spotless. Highly recommend.
— Nikhil KulkarniView on Google Reviews ↗ - 5.0Feb 13, 2026
I was on the hunt for a brand new roof and I came across your business. They were quick to repair the roof damage, and they made sure I was pleased. This saved me time, money, trouble and effort!
— JACK GIDEONView on Google Reviews ↗
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Update history
Added 29 new comments, added 10 new photos, established rating 4.2
- behind the score: Review consistency — a few reviews reference unrelated jobs or business names