Bay State Bath

Bay State Bath's Google page tells a clear story: 503 ratings averaging 4.7, and review after review returns to the same job — a tub swapped for a walk-in shower, done clean and done right. The company works out of Pembroke, and reviewers describe owner Jennifer Bylo as personally involved, with one customer recounting that she spent two decades as a nurse before taking over the business. The last few months of reviews read like the same job done well, over and over. Crews named again and again — Victor and Bruno, Daniel and Roman, Manny and Victor, Cássio — get credit for careful demolition and installs that "fit perfectly." One customer swapped a deep tub she could no longer use for a walk-in shower; another had a full gut-and-rebuild — walk-in shower, new floor, vanity, mirror, lighting and vent fan — with a demo crew, plumbers, an electrician and a painter all coordinated on one timeline. On the Better Business Bureau, the company carries an A+ rating and accreditation, with only two complaints on file. The recurring friction point isn't the installation itself — it's what comes after. Several reviewers describe waiting on town or building inspectors to sign off before a job is truly finished: one had the shower installed April 24 but was still waiting on final inspection by May 19; another calls the office "a very disorganized group" after a start date slipped a week with no callback from the salesman. A few other reviews mention smaller stumbles that got fixed — a misplaced curtain rod, grab bars repositioned for a customer's mobility needs — and in both cases the crew came back out to make it right. One reviewer also flagged a promised "Destination Motivation" travel voucher that never showed up. Ask about the inspection timeline up front, especially if the job needs a town sign-off — that's the one place multiple customers say the schedule slipped. Otherwise, this reads like a company people hire for one well-defined swap — old tub or shower out, new one in — and the crews doing that physical work get the credit, project after project.