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Baystate Exteriors lists roofing, vinyl siding, replacement windows and gutters on Houzz, where it also offers free estimates. A 2014 customer said Bay State Exteriors installed a new roof and described the crews as prompt, clean and fast. A 2015 customer said the roof work came at a competitive price but caused minor gutter damage, and that Frank Gaudiello promptly addressed a small skylight leak after wind-driven rain. A 2017 customer said the roof job remained unfinished and Frank, identified as the owner, had not returned calls from the customer or their lawyer. A 2016 customer said the soffits had not been vented as promised, rear gutters did not shed water properly, and a low gutter blocked the kitchen window from opening. That 2016 customer said Baystate had not returned to fix the problems seven months after being notified, despite repeated calls and texts to Frank. A 2015 customer said the company never showed up for a project after taking a deposit and refused to return the money.
“Bay state exteriors is good too”
These guys are truly fantastic to work with. They reroofed a large section of my house in less than two days. Not only did they do a very high quality job, they are also fast, kind and go above and beyond the initial scope of work to ensure the homeowner is satisfied with all aspects of the project. I cannot speak more highly of this business.
Baystate Exterior Restoration just finished installing all new windows, siding, and covered soffits and trim. The interior trim work on the bay window is a work of art! When it's time for a roof, I'll be calling. Great company!
Baystate Restoration has done a number of services for us. They have replaced siding, installed new roofs, storm doors, and basement windows. All of these services were done to perfection. Their attention to detail was excellent. The premises were cleaned after installation. From first estimate, help with making decisions, to final project, this company was most professional.
I hired this company to do my roof. It seemed like a reputable company until it was time to actually finish the job. Frank (the owner) has yet to return mine or my lawyer calls. I WOULD NOT recommend this company to anyone! He's all about the money and not the customer. He's a sweet talker but don't be fooled!!! They did my roof in September here it is February and still no return calls.
I hired Baystate to do my roof ,gutters,and facia board. Everything started out pretty good. Frank, the owner seemed like a good guy. Once the job started u mostly had to deal with the foreman on the job , and there was a little communication barrier. All of my soffits needed to be vented correctly because my roof wasn't venting properly. He had told me that the soffits had holes drilled already,but I didn't believe him so I climbed up on the roof and sure enough they weren't. His response was "that's alot of work" My rear gutters are also not shedding water properly, my kitchen window can't be opened because my gutters is to low and in the way. I told Frank all this in January of this year about 3 to 4 weeks after completing the job. It is 7 months later and Baystate hasn't been back to fix the problems.I've called and texted Frank many times. When he wasn't ducking from my calls he told me about 4 times he was coming to fix the problems. He never showed or called me once. Every time I called back and got him, he said he was busy. So my advice to you is stay away from Baystate.
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2 changes recorded — last scanned Nov 3, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Baystate Exteriors. Use it to sanity-check bids, then get the real number in writing.
A square is 100 sq ft of roof surface — bigger than the floor plan because of pitch and overhangs.
Estimated range
$9,000 – $18,600
Typical roofing project around $13,800
Same-day call-out for an ice dam3.9