What does a roof replacement cost in Greater Boston?
Typical Greater Boston range for this kind of work, from regional averages — not a quote from BBS General Construction Inc. Use it to sanity-check bids, then get the real number in writing.
A square is 100 sq ft of roof surface — bigger than the floor plan because of pitch and overhangs.
Owner on site — Ciro Malo named directly in review after review
Deposit dispute — a 2022 reviewer says money kept, no repairs made
Claim-driven jobs — one insurance claim stalled over a year in 2022
Rhode Island licence — listed unverified, last seen expiring November 2021
Two of the most recent stories about BBS General Construction start the same way: a homeowner calls at night about an ice dam, and someone is on the roof by morning. That is the shape of most of this Leicester company's work — storm damage, leaks, and the insurance claim that follows. On Houzz the company calls itself "Brother and Big Sister Construction," family-owned and operated with more than ten years behind it, and Ciro and Rosa Malo are the two names customers keep addressing directly.
Google carries 4.9 stars across 28 ratings, Thumbtack 4.6 across 28, and Angi 4.5 across 13; the BBB grades the company A+. Its Massachusetts home improvement contractor registration is active. BuildZoom's permit history fills in what star counts don't: 14 permitted projects, mostly roofing, at a typical permit value near $14,570 — mid-size residential jobs across eastern and central Massachusetts, not commercial work.
Insurance is the through-line in the longer reviews. A 2024 customer said BBS went to their insurer directly and got a new roof plus hardwood floors in three water-damaged bedrooms approved in full, then painted the rooms afterward. A 2019 homeowner, away when a windstorm dropped a tree on her house, described a tarp going up first and the estimate negotiated with her adjuster second. A June 2026 reviewer took three estimates before picking them, and said the crew left the property as though nobody had been there.
That same insurance route is where the one hard complaint sits. In July 2022 an Angi reviewer rated them one star: after a tree holed his garage roof he was steered toward a full replacement and a third-party claim negotiator, the claim stalled for more than a year, and when he asked to fall back to patching the hole he was told his deposit had already been applied. The eight reviews since February don't repeat it. Still, if you are coming through a claim, settle the deposit terms, the scope, and what happens if the insurer says no — in writing, before work starts.
One more thing to check: Houzz and BuildZoom both list licence numbers nobody verified for us, including a Rhode Island registration BuildZoom itself marks unverified and last saw with a November 2021 expiration. If your job is over the state line, ask about it directly.
For a Massachusetts roof, an ice dam at 11pm, or storm damage that has to go through an adjuster, this is a small owner-run crew with a decade of permits behind it and a Leicester address you can find.
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BBS General Construction Inc - Contractors in Leicester, MA
“I had storm damage at one of my rental properties, which caused significant damage to the roof and led to major interior issues. I contacted BBS for an assessment, and from the beginning they were very professional and knowledgeable. Ciro and his team guided me through the entire process, including helping me with all the necessary paperwork for my insurance claim.”
We had the most professional and positive results working with Ciro and his crew from BBS Construction. Ciro's explanation of the product and the process of installation was covered so well on his first visit, was the reason we decided to work with him. The estimate he gave us was very reasonable. We had two other estimates for comparison. The day of installation went great.The crew worked efficiently and left our property in such good condition, it was as if there had been no activity on our property at all. You would be wise to reach out to Ciro for your own roof replacement project.
The pinkman roofing team just came by this past week and did a great job on my parents home! They were professional and extremely careful with the work they did taking off the old roof! The charcoal color they recommended really compliments the house a lot. I would 100% recommend using pinkman roofing for any roofing, siding, or gutter services you need for your home!