Beantown AC & Heating

Beantown AC & Heating, also doing business as Beantown Home Services, works out of Plymouth with a Better Business Bureau profile showing an A+ accreditation and 21 years in business — but two of the reviews sitting on that same BBB page describe serious problems, including a claim of at least $15,000 in water damage after what should have been a routine maintenance call. 'I want to warn others about my recent experience with Beantown Home Services... If I could give them negative stars I would,' one BBB reviewer writes, describing a maintenance visit at their 90-year-old mother-in-law's home that they say caused significant water damage. A second BBB review calls a basement job 'the worst experience of our lives' without detailing what went wrong. Not every account on file is negative. One BBB reviewer says Beantown installed a heat pump at their home three years earlier and they've kept a service contract with the company ever since. In a 2008 Angi review, a customer called the technician professional, said the job finished on time with little disruption, and noted all debris was hauled away — though that account is now over fifteen years old. BBB and Angi listings describe a full HVAC lineup — central air, heat pumps, ductless mini splits, boilers, furnaces, water heaters — plus plumbing and electrical work, though nothing beyond those self-reported listings backs up the plumbing and electrical side. Given the specific, serious complaint sitting right on the company's own BBB page, it's worth asking directly how a maintenance visit is scoped and what recourse exists before letting anyone into an elderly relative's home.