Verified record
Big Dog Plumbing is a plumbing business, and a 1-star customer said the plumber was hired by the contractor they used to redo their two bathrooms. That customer wrote that Eric was "in a rush," that a shower he installed leaked behind the wall, and that the contractor had to tear down the sheetrock to repair it. The same customer said the plumber failed to cap off a baseboard radiator, which resulted in a water leak in the basement, and wrote that they checked with the state licensing board and he had "several previous complaints." Its Massachusetts plumber license, 3740-PL-C, is active on the state registry in the name of Big Dog Plumbing Inc. Its Better Business Bureau grade is A+, and on Google it holds a 3.8-star rating from 29 ratings. A customer wrote of fast service at a reasonable price. A 2025 customer whose pipe burst during a cold spell said Mr Derochers was the only plumber to respond to their phone call, was prompt in showing up and got the job done at a reasonable price. A 2025 customer praised Eric and his team. In a 2022 review, a customer said Big Dog Plumbing responded on a Sunday evening to a major water leak and got them a temporary fix right over the phone. In a 2022 review, a customer called the company unreliable and wrote that they would not recommend it. A 2022 customer said the company failed to respond to calls or text messages about a sump pump they needed installed.
Fast service at reasonable price
DON'T USE HIM He was hired by the contractor we used to redo our two bathrooms. (Contractor said never again) Eric was always in a rush. He installed a shower that leaked behind the wall. Contractor had to tear down the sheetrock to repair. Plumber failed to cap off baseboard radiator that resulted in water leak in the basement. We checked with the state licensing board and he's had several previous complaints.
Eric and his team are top notch!
Our pipe burst during a cold spell and Mr Derochers was the only plumber to respond to our phone call. He was prompt in showing up and got the job done. He was respectful and the job was reasonably priced. I highly recommend.
Unreliable - would not recommend.
Specializes in
Also offers
Languages
1 change recorded — last scanned Sep 24, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Big Dog Plumbing. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
Transparent diagnostics5.0
Quoted price holds5.0
Midnight and weekend help5.0
Same-day and weekend calls for burst pipes and lost heat5.0
Broad plumbing and HVAC range5.0
Rapid response5.0
Weekend emergency calls3.7
Plumber licence active on the state registry3.1