Verified record
Mac Home Services LLC is an owner-operated plumbing and HVAC contractor based in Needham, Massachusetts, serving Middlesex, Suffolk and Norfolk County towns. The company is run by James Jones (also called Jamie in many reviews), a licensed plumber the company says has over a decade of experience; Mac holds an active Massachusetts plumbing license (4995-PL-C) verified against the state registry, alongside a master-plumber license and a home-improvement-contractor registration listed on its Better Business Bureau profile, where it carries an A grade as an accredited member. The written record - 129 reviews across three platforms, nearly all from the past two years - covers a wide range of plumbing and HVAC work: boiler and furnace replacements, mini-split and central AC service, water heater installation and repair, drain and sewer line work, and full re-plumbing during kitchen and bathroom remodels. A recurring theme across dozens of reviews is responsiveness - multiple homeowners describe technicians (James, John, Matt, Nick, Nate and others) arriving within hours of a call, including one who showed up after an evening emergency and had a broken water heater fully replaced within a day. Reviewers consistently credit the team with clear, patient explanations of the diagnosis and cost before work begins, and several mention Mac pointed out and corrected problems left behind by a prior contractor, without an unnecessary upsell. Recent activity is heavy - 26 reviews in the last six months - and mostly reflects that same pattern of quick, well-communicated service. One recent review, however, describes a materially worse experience: a bathtub and water-connection job quoted in March 2026 wasn't finished until May, after the technician arrived on the first visit without the correct parts and the job required two separate trips. It's a single account against a large and otherwise strongly positive recent record, but it's a fair thing to ask about directly - specifically how the company handles parts sourcing and scheduling when a job turns out more involved than expected. For homeowners in the Needham area needing plumbing or HVAC work, from routine repairs to full system replacements, Mac Home Services has built a deep, mostly five-star track record for responsiveness and communication, with one recent account of delay worth weighing against it.
Jamie is a great plumber efficient knowledge and kind. Jamie was great with setting up an estimate and getting the job done. Great customer service! I would be using Jamie in the future and highly recommend him!
James, Matt, Nate & the crew did a great job installing my new boiler. They provided high quality work, and done in a timely manor. The crew is personable and professional. Thank you!
I went a whole summer with my first floor central air unit working because I was worried about finding someone honest and fair to fix it. I should mention that prior to having found Mac home services I had been using a different company for the yearly system maintenance. I had them come out to service and diagnose the issue. It turned out it was dead. They gave me a quote which was pretty high and added freon to my 2nd floor system. I wanted another quote, and I was so lucky to have found the guys from Mac Home Services. They came out and gave me a quote which was far less than I had been quoted previously. They came in the next day and were done in 2. They cleaned up after themselves, took the old appliance with them and it’s been working amazing ever since. I am so happy that I finally have an HVAC/plumbing company I can trust. When we finally turned the AC units on, I noticed a loud noise coming from the 2nd floor unit so I called Mac to see if maybe they could help me again. They came same day and told me the unit had been overcharged by the other company. They had to bleed it and now it’s up and running with no issues. I honestly could not be more appreciative of their work. As a homeowner, there is nothing more comforting than having someone so trustworthy and honest to turn to when things go wrong! Thanks you guys! Kim - Dracut, Ma
Matt and Nate were awesome to work with! Matt did an excellent job in explaining the work to be performed. He thoroughly answered my questions. Matt's other communications to me were equally excellent. I definitely will be using Mac Home Services again.
Mac home services answered when I called and showed up right on time. They took a look at our furnace that wasn't turning on and found out it was just a switch at the top of the stairs that was accidentally shut off. I asked how much do I owe them and the technician Matt said it's on the house this time. Couldn't be more happier how Mac home services helped us out
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1 change recorded — last scanned Sep 10, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Mac Home Services LLC. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
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Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Heat pumps serviced by the installer3.7
Family operation3.4
