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On its Better Business Bureau profile, Bio-One of New Haven County describes itself as specializing in blood cleaning, unattended death cleaning, crime scene cleanup, hoarding cleanup, hazardous and medical waste removal and mold remediation. Its Google page shows 4.7 stars from 26 ratings, and the Better Business Bureau grades it A+ as an accredited business. In a 2026 review, a customer said Matt and his team were compassionate and hard working. A 2024 customer, who described moving from one living space to another as a senior, said the team removed the junk and cleaned the grounds. That 2024 customer said they received images of the work. A 2023 customer said Matt and his team cleaned and disposed of the contents of their sister's home, and that the sister was a hoarder. A 2022 customer said the company cleaned up a room trashed by a former tenant and full of medical waste, and cleaned a shed that had been turned into a raccoon latrine. In an edit to that 2022 review, the customer said Matt and his crew helped clean out a house for sale, moving furniture and cleaning before showings and before closing. A 2022 customer said the company cleaned out a cottage, removing the old carpet, insulation and mouse droppings. A 2022 customer said the pricing was fair and the company stuck to the quote it estimated. A 2024 reviewer said they paid the company over 7500 to get their daycare cleaned and that nothing was ever done or cleaned. That 2024 reviewer said their insurance carrier dropped them because the work was not done. A 2025 reviewer said they called at 11:38pm to schedule a cleaning, was told to call back at normal business hours despite the website's "call 24/7" line, and was hung up on. Connecticut lists its home improvement contractor registration, HIC.0660439, as expired, held by Bio-One of New Haven County.
Matt and his team are very compassionate and hard working. They did a great job and would call on them again without hesitation.
Matt and his team did an outstanding job, very courteous and professional, the place looks as good as new!
Great people, great service.
Called at 11:38pm at night to schedule a cleaning. Guy told me I should call back at normal business hours (even though they highlight “call 24/7” on their website). Guy hung up on me after this. Absolutely nuts and super rude customer service. Will call a different company.
Buyers beware. I checked the reviews to learn they were all fake. Also this company is extremely disrespectful. I paid for services and nothing was ever done or cleaned. There’s still biological everywhere. We paid this company over 7500 to get our daycare cleaned. We can no longer operate our business and are out because of this company. Furthermore since this was an insurance claim and we received payment from our carrier, and this company did not do the work our insurance carrier dropped us. Buyers beware don’t use this company. Also all the reviews are fake. Not a single real customer.
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1 change recorded — last scanned Oct 19, 2026.
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