Black Ladder Group

Roofing work for Black Ladder Group means one thing on paper right now: five stars, over and over, across every platform that tracks it. The company says it's been working as a roofing and exterior contractor in MetroWest, Massachusetts since 2019, describing itself as an owner-operated family business. Its Massachusetts home improvement contractor registration, number 205360, is active. Its review history is unusually deep for a roofer this size — 31 reviews since 2022 spread across seven sources, and the same technician keeps showing up in them, spelled Luccas in some reviews and Lucas in others. Reviewers on Google, Thumbtack and Angi describe him walking a property after a job to check for leftover debris, sending progress photos mid-roof, and coming back years later for a follow-up leak repair on a roof his crew had already replaced. A 2025 Thumbtack review describes a team member, Carlos, providing a same-day temporary fix to stop rainwater damage while a full roof replacement was scheduled; a 2023 Google review recounts the crew discovering and repairing rotted sections mid-installation rather than covering them over. The jobs described range from single shingle repairs to full replacements mixing shingle, rubber and metal roofing on one house, with seamless gutters and skylights installed alongside the roof work. One thing worth checking before booking: the company's website states "BBB A+ Accredited," but BBB's own profile for the business currently shows it as non-accredited, with no rating published and no reviews or complaints on file there. The website also states 7 years in business, while BBB's profile lists 4 — worth asking which reflects the current entity. The manufacturer certifications the site lists — VELUX Certified Installer, Owens Corning Preferred Contractor, James Hardie Installer — are the company's own claims rather than something independently verified here. This reads like a small, hands-on roofing crew that has held a loyal MetroWest following for several years running, the kind of company suited to a full re-roof or a stubborn leak rather than a large commercial job. Confirm the BBB status and the certifications directly if either matters to your decision — the roofing work itself is consistently and specifically documented.